Hitachi Capital and B&Q

peelmeister

I need some advise on a new loan we have taken out with Hitachi Capital.

We are having a new kitchen supplied and installed by B&Q, all well and good, spec and price agreed. As B&Q, via hitachi capital were offering 4 years interest free with a 20% deposit, we decided to use their finance.

We signed the finance documents on 27th May 2014. We asked at the time when the install would take place and we were told between 4-6 weeks. Ok a bit longer then we thought, but its fine.

We subsequently have received notification from B&Q that the install will take place on 4th August.

so now we have a query over the repayments to Hitachi - we will now start paying for a kitchen (possibly 2 repayments) before the install will happen!

We've called both Hitachi and B&Q and both are saying that they cannot defer the payments until after the install

Is there anything that we can do? and is what they are saying correct?

How can we pay for something that we havent received or even happy with it?

Any advice please

Thanks

Gaz83

When were your installments due to begin?

peelmeister

Gaz83 wrote: »

When were your installments due to begin?

27th June, 1 month after signing the agreement

Gaz83

peelmeister wrote: »

27th June, 1 month after signing the agreement

If you were given an initial timescale of 4-6 weeks, then surely you were signing to say you were happy to commence installments before you had received the kitchen?

What does your contract say?

TDMum

When you sign up for the finance the paperwork states that the first payment will be taken the month after the finance agreement has been paid out. The advisor and/or design consultant should also tell you this too. I'm assuming you Esigned the agreement so it would have been there on screen for you to read too before signing. I know it's easy not to listen/skip bits as it's quite long but it is there.

HTH

[Deleted User]

peelmeister wrote: »

How can we pay for something that we havent received or even happy with it?

You actually won't be paying for the kitchen (that's already paid for), you'll be paying back the loan you took out.

I actually fail to see why you are worrying about what amounts to one repayment. If, eventually, you are unhappy with the Kitchen or it's installation then that is something separate you would take up with B&Q rather than the finance company.

TDMum

Moneyineptitude wrote: »

You actually won't be paying for the kitchen (that's already paid for), you'll be paying back the loan you took out.

I actually fail to see why you are worrying about what amounts to one repayment. If, eventually, you are unhappy with the Kitchen or it's installation then that is something separate you would take up with B&Q rather than the finance company.

Correct! If something terrible happened that made you want a full refund (I sincerely hope that doesn't happen) then it would be B&Q that would facilitate the refund and not hitachi. Also if you don't need all of the items and need refunded or for some reason you get a partial refund as a goodwill gesture it will be from B&Q up to the value of your deposit, if it were more than the deposit you gave they would get in touch with hitachi and arrange payment of the outstanding amount.

bigadaj

It's a problem with b and q so speak to them.

The delay is annoying and I'd push them for some sort of recompense, as the repayments starting before you've received the service you've paid for is anomalous.

I'd probably push for repayment of the installment by b and q until the fitting is complete. If nothing else that puts some pressure on them to progress the works, and a complaint to trading standards might be merited, or at least mentioned.

[Deleted User]

bigadaj wrote: »

The delay is annoying and I'd push them for some sort of recompense, as the repayments starting before you've received the service you've paid for is anomalous.

Your suggestions are rather extreme. Trading Standards won't be interested unless the delay is much much longer than a few weeks. B&Q are keeping the customer abreast of the delay and I really can't see them stumping up for loan repayments.

Gaz83

bigadaj wrote: »

It's a problem with b and q so speak to them.

The delay is annoying and I'd push them for some sort of recompense, as the repayments starting before you've received the service you've paid for is anomalous.

I'd probably push for repayment of the installment by b and q until the fitting is complete. If nothing else that puts some pressure on them to progress the works, and a complaint to trading standards might be merited, or at least mentioned.

On the 27th May the OP signed up to a finance agreement for a kitchen to be delivered within 4-6 weeks with instalments due to begin on the 27th June.

Presumably the OP was more than happy with this arrangement even though the kitchen work might not have commenced until the 8th July (after six weeks).

CHR15

Every time I buy anything online I pay for it before I have it.

I don't really understand the problem here at all.