Barclays

grumbler

You are wrong again. The counter staff are powerless nowadays, and all decisions are made by computers. Then, later, the "inaccessible schizophrenic" checks some flagged successful applications at their own convenience.

ColdIron

Steve_xx wrote: »

If they've contravened their own terms and conditions then the recourse will be to the Financial Conduct Authority, once the OP has exhausted the internal complaints process

I doubt the FCA will be interested, I think you mean the Financial Ombudsman Service

Steve_xx

ColdIron wrote: »

I doubt the FCA will be interested, I think you mean the Financial Ombudsman Service

Aye, indeed

System

I have to agree with Grumbler here, it's a pretty poor thing to do.

It's obviously to save them employing underwriters by maximising automated automated approvals or declines.

My opinion of banks are pretty low but Barclays are already towards the bottom of that pile.

innovate

We have no information about the length of time the account had been open, or what transactions had been processed. Getting an account opened is no guarantee that you can keep it forever.

dr_adidas01

Natwest and RBS are notorious for this we have seen people who have opened accounts had debit cards, cheque books, pins and the card reader sent to them. Then have their account closed one week later.

As someone in there AVU (Account Verification Unit) department doesn't like something on peoples credit file. Which to me should be done long before anything is sent out to a customer.

Banks don't have to give you an account and they don't have to give you a reason for closing it, except to say they no longer want your business.

giblet10

dr_adidas01 wrote: »

Banks don't have to give you an account and they don't have to give you a reason for closing it, except to say they no longer want your business.

Correct. But I have wondered for a long time, what would happen if DC suddenly came out and said "from now on, when banks turn you down or close your account, they have to give you the detailed reason. And I'm making it law" - would this expose banks to significant additional fraud or other dishonesty? It just seems to me that banks hide behind this secret vail too often.