Seller is refusing to exchange a bought item that turned out to be damaged, advice?

hankkosovo

I bought a blender of a highstreet retailer, after opening the box at home I found mud and dirt inside and all over the blender. They are refusing to exchange it because I didn't take it back within two days, what are my options?

marliepanda

hankkosovo wrote: »

I bought a blender of a highstreet retailer, after opening the box at home I found mud and dirt inside and all over the blender. They are refusing to exchange it because I didn't take it back within two days, what are my options?

How long did you have it?

They could be being unreasonable. If you had it for a month, maybe not so much.

hankkosovo

marliepanda wrote: »

How long did you have it?

They could be being unreasonable. If you had it for a month, maybe not so much.

I had it two weeks before I was able to take it back to the store, I had it about 3 hours before I opened it and discovered the mud.

Am I right in thinking that under consumer rights I'm entitled to an exchange if it is not fit for purpose?

marliepanda

hankkosovo wrote: »

I had it two weeks before I was able to take it back to the store, I had it about 3 hours before I opened it and discovered the mud.

Am I right in thinking that under consumer rights I'm entitled to an exchange if it is not fit for purpose?

Did you contact them at all after the three hours to complain?

Not being able to make it back is fine, but not contacting them about the problem isn't

This is not a faulty item, it is a damaged item. Yes you do have rights, but they may be thinking you have damaged/dirtied it yourself in the 2 weeks you've had it.

philatio

Most 'highstreet retailers' would give you 28 days.

Name and shame!

hankkosovo

marliepanda wrote: »

Did you contact them at all after the three hours to complain?

Not being able to make it back is fine, but not contacting them about the problem isn't

This is not a faulty item, it is a damaged item. Yes you do have rights, but they may be thinking you have damaged/dirtied it yourself in the 2 weeks you've had it.

I didn't contact them actually, I just assumed it would be fine as everything was still in its original packaging, I didn't even take it out of the box, just opened it up, saw the mud and dirt, and decided to get it exchanged when I had chance.

I really didn't think it would be a problem.

The store refused to exchange, or refund, I then contact them via twitter to take it public and they said the exact same thing. Neither the store or their head office mentioned they suspected I damaged it myself, they just kept repeating their policy is 2 days...

I don't really know what my options are now.

hankkosovo

philatio wrote: »

Most 'highstreet retailers' would give you 28 days.

Name and shame!

It was Currys.

And it was quite an expensive machine, just less than £400.

Geodark

hankkosovo wrote: »

I bought a blender of a highstreet retailer, after opening the box at home I found mud and dirt inside and all over the blender. They are refusing to exchange it because I didn't take it back within two days, what are my options?

This exact same story was posted earlier in the year - are you the same person? The stories are identical.

halibut2209

https://forums.moneysavingexpert.com/discussion/4922893

This one?

EDIT: Wow, that is identical!

hankkosovo

Geodark wrote: »

This exact same story was posted earlier in the year - are you the same person? The stories are identical.

Not that I know of do you have a link to that thread?

halibut2209

look above you