eBay Resolution Centre - Conflicting Info.

sgorandubh

Can anyone help. I have never had to use eBay resolution centre before!

Bought a 3D printer which turns out to be a heap of junk / counterfeit. Have been following steps in eBay resolution centre which shows a number of steps. Step 1 to contact seller "Problem with your purchase? Contact the seller within 45 days of your purchase". Have been in contact since day 10.
Step 2 "No luck? Just let us know. If you're not satisfied after 8 days, ask eBay to get involved (do not wait more than 30 days)
In my mind Step 2 logically follows on from Step 1 ie I should only escalate to eBay after 45 days trying to resolve my difficulty directly with the seller. 8 days should be in addition to this???
When I tried to open a case,around day 40, I was informed that I was too late because it had gone beyond 30 days. How can I allow the seller 45 days yet inform eBay before 30 days - unless I have a time machine! Would only open a case for "communication". Fortunately still within PayPal 45 days.
Any advice on dealing with eBay?

ballisticbrian

Read it this way: Step 1 to contact seller.
Step 2 "No luck? Just let us know. If you're not satisfied after 8 days, ask eBay to get involved.

sgorandubh

Thanks for input. But what if I had an item that broke down between 30 and 45 days and I contact seller. Surely the 8 days is added from that contact?? Step 1 also says "To benefit from the eBay Money Back Guarantee, you must do so within 45 days of making payment"

alykatz

So long as you paid via paypal you can still open a case via paypal up to 45 days after purchase.
Ebay was 45 days from purchase bu it has recently been droped to 30.

sgorandubh

Thanks again.

However, guidelines which we followed on Resolution pages,still say 45 days ... and still do today.

alykatz

sgorandubh wrote: »

In my mind Step 2 logically follows on from Step 1 ie I should only escalate to eBay after 45 days trying to resolve my difficulty directly with the seller. 8 days should be in addition to this???

Im afraid you seem to have misunderstood this a little.
Once you have a problem with an item yes you should try and sort it with the seller.
But if you get no joy then you open a snad case with ebay.
Once the case is opened you have eight days in which to come to a mutual agreement.
If after eight days you cannot do this then you escalate the case to ebay for them to make a decision.

Any and all cases must be opened before the deadline runs out.
It used to be 45 days from, date of purchase.
now it is 30 days from the latest delivery date.

It is only recently that the changes have occured and im sure will be updated shortly.

sgorandubh

Hi again,

Interestingly, eBay have "coincidentally" changed the info on the Resolution pages after I called. Fortunately, I have a dated copy of the original when I take up the fight.:rotfl::rotfl:

lovinituk

Why do you think the printer is a 'heap of junk'? What make is it? Many of the 3D printers on the market are far from 'plug and play' at the moment. They need a fair amount of calibrating to get them working right and the filament you use can make a massive difference.

sgorandubh

Was advertised as Makerbot Replicator 2. Arrived unbranded. Worked for 2 weeks then multiple failures. Specialist report says constructed from composite parts to look like Makerbot. Specialist report lists multiple electronic and connectivity failures including no power supply to thermocouple. My son, who ordered the machine, has experience of using 3D printers in his engineering course at Uni and has been a STEM ambassador promoting their use in schools - so he is far from a novice - but too many glitches to fix and component parts, if you can source them, are expensive

Shiloe

sgorandubh wrote: »

When I tried to open a case,around day 40, I was informed that I was too late because it had gone beyond 30 days.

Usually a buyer can open a case after 30 days however the case is for communication only, will close automatically after 1 month and the seller has no requirement to refund the buyer

lovinituk

sgorandubh wrote: »

Was advertised as Makerbot Replicator 2. Arrived unbranded. Worked for 2 weeks then multiple failures. Specialist report says constructed from composite parts to look like Makerbot. Specialist report lists multiple electronic and connectivity failures including no power supply to thermocouple. My son, who ordered the machine, has experience of using 3D printers in his engineering course at Uni and has been a STEM ambassador promoting their use in schools - so he is far from a novice - but too many glitches to fix and component parts, if you can source them, are expensive

I've just seen your other thread. £700 for a genuine Makerbot should have raised alarm bells right from the start!

About the cheapest half decent printer on the market at the moment is the Pi from Polish company Omni3D.