Lewis broke an item when estimating - help?

alepulp

I wonder if I can have some help on my rights here. I might well not be in my rights, but I'd like to know what my rights are.

A gentleman arrived at our house, at our request, to measure up for blinds. In the process of measuring he broke a holiday memento. The item itself was not expensive, but the associated memories were.

Personally, as a man, I didn't feel much affection towards the item (at least I think it's because I'm male ). I said so to the estimator but also mentioned that my wife might be more concerned about it.

When she returned home she wasn't very happy.

Now, the store has only offered to replace the value of the object using an insurance assessor, and not any compensation for distress etc.

Do they have any other obligations related to this, or can they just break an item and only replace its monetary value?

Fosterdog

They only have to compensate for provable losses. Even if they have £1000 it won't stop the precious item from being broken so won't lessen the distress if it was that important.

Either take what they have offered and replace the item or use the same money for something else but that is all you are entitled to.

marliepanda

They cannot replace its sentimental value.

You cannot replace sentimental value with money either.

Having an extra few quid in your pocket won't ease your holiday memory distress. if it did, they werent that great anyway.

Take the money for the actual item.