urgent advice re cash discounts

motomoto_2

i need some urgent advice please. i have had new double glazing and when one of the sales reps came round i asked about any discount for paying cash rather than finance / cc. anyway head office call me with a price but it isn't as low as one of the quotes. later on i get an email asking who we have gone with and what price and they can beat it and because this company is part of the double glazing ombudsman scheme i decided to with them. now the installation is almost complete and there has been problem after problem i have spoken to another firm who have spelled out that it sounds like the job has gone through the back door and i don't have any paperwork despite me repeatedly emailing asking for a proper and headed invoice. I have paid £100 on credit card, another balance has been transferred but i still owe roughly half. do i withhold payment until certificates and guarantee are provided ? what if they refuse ? i was happy to pay cash for a discount but never thought for a minute it would mean that I wouldn't get the certificates and guarantee. i feel very very worried now and would really appreciate any advice.

ilikewatch

motomoto wrote: »

i need some urgent advice please. i have had new double glazing and when one of the sales reps came round i asked about any discount for paying cash rather than finance / cc. anyway head office call me with a price but it isn't as low as one of the quotes. later on i get an email asking who we have gone with and what price and they can beat it and because this company is part of the double glazing ombudsman scheme i decided to with them. now the installation is almost complete and there has been problem after problem i have spoken to another firm who have spelled out that it sounds like the job has gone through the back door and i don't have any paperwork despite me repeatedly emailing asking for a proper and headed invoice. I have paid £100 on credit card, another balance has been transferred but i still owe roughly half. do i withhold payment until certificates and guarantee are provided ? what if they refuse ? i was happy to pay cash for a discount but never thought for a minute it would mean that I wouldn't get the certificates and guarantee. i feel very very worried now and would really appreciate any advice.

Well, to be blunt - if the job isn't finished how could they supply certificates to confirm that it's been completed correctly? When I had a new window fitted a couple of years ago it took about 6 weeks after completion for the paperwork to get to FENSA and the certificates to be issued.

motomoto_2

thats a fair point ! its more that i don't have anything in writing other than emails i don't have a quote or invoice or terms & conditions. I'm worried that if i pay the full balance tomorrow and then don't receive the guarantee there's then nothing I can do about it ??

DaftyDuck

Then, don't pay until you are fully satisfied the job has been completed satisfactorily. Retain some money until you are in possession of invoice, terms & conditions, and are satisfied they are what you agreed. Do not be leant on, do not be pressurised.

motomoto_2

this is what I plan to do but i'm just worried that by having accepted the quote i have somehow implied that i knew and accepted that the work was through the back door and therefore no certificates or guarantee.