Ford Accident Management

MrX

Had the misfortune of being hit by another driver in my 1month old Ford. Other driver admittedliability and no-one hurt. Thought Iwould go the Ford Accident Management route seeing as I had been given so muchadvertising material for it when I got the car.

WHAT A WASTE OF TIME! Ford just passes the call to Vision http://www.visionvehicles.co.uk/who make plenty of impressive claims on their website, but the reality is, inmy experience, they are very poor.

Long story short. After 3 days of me chasing for updates, I decided to ring my insurancecompany to check what was happening. Surprise, surprise they hadn’t even been made aware of the claim.

So I asked Vision why it hadn’t been progressed and theysimply said that as no-one is injured and car can still be driven, it’s not apriority, and that I’m free to go with my insurance company rather thanthem. In short, there’s not much money tobe made from me, so I am back of the queue!

They claim their average vehicle delivery time followingfirst contact is 2 hours! That isabsolute codswallop. Seeing as the callto initiate the claim takes at least ½ hour, how do they expect anyone tobelieve that!?

Anyway, just passing on my experience so that others areaware. Very disappointed with Ford’s asassumed this was their own service. Butlike with all insurance, it seems everyone is out to make a buck off you, andthe one that loses it out is you, the innocent party, with the poor service!

I will let Ford know, but as it’s a FREE service, theyprobably won’t be interested, as I’m sure there are people that put up with thedelays and so ultimatetly Ford get their kickback from the claim.

Quentin

If there is no dispute on liability you could go direct to the third party insurer instead of making a claim off your own insurer.


This will save you having to pay and reclaim your excess, and there will be no temporary loss of NCD.


(Why do you want a car now if yours is still roadworthy? If there is a roadworthy issue, then again the third party insurer should be happy to sort you a replacement car)

OnanTheBarbarian

Vision Vehicle Hire - part of Markerstudy Group, - 'nuff said.

The idea behind it is punters buying a Ford vehicle from a Ford dealer may, like you have done, go back to that route in the event you need to make a claim for an accident.

That way, the Ford Dealer gets to repair some metal and earn money/ retain you as a customer and they will also get a kickback from any credit hire etc.

MrX

Quentin - I have contacted my insurance and they have said that they will contact the third party insurer for me. Isn't it easier to let them do that for me?

Apparently they just need their acknowledgement that the driver admits liability before authorising the repair.

Mine is roadworthy, so yes I can wait, I'm not chasing for a replacement car now, just want mine repaired quickly and a replacements while its in the workshop.

In 20 years of driving this is my first claim! So all new for me!

Quentin

It depends on whether or not your insurer is acting on your claim or passing you on to (another!) claim management company like Ford.


(Assuming you have comprehensive cover your insurer should not need to get the liability issue resolved before "authorising" repairs - they should get on with them!)


If you have put in a claim, it may be too late to stop it.


If a claim management company are involved then it's your choice whether to stick with them or claim off the third party direct

MrX

Thanks Quentin. Yes Fully Comp. My insurance co are waiting for Ford body shop to send quote. Then it will get done. This means I have to pay my excess until claim is settled. Could have gone with their body shop and paid nothing upfront, but it wouldn't have been a Ford dealer.

As car is brand new, I wanted to ensure all paint and parts are genuine Ford as tend to keep cars for many years.

For moment, happy to see what happens down this route