Edf

Karen19

Hi. In February 2013 EDF signed me up to a Blue Price Promise June 2014. I felt peace of mind knowing that the prices wouldn't go up especially as the 'big 6' always put them up in winter. I have just discovered that I was only put on the Blue Price Promise for the gas. They put me on a standard variable rate tariff for my electricity. I have complained to EDF and they are currently looking into it. Has this happened to anyone else? :mad:

lstar337

Karen19 wrote: »

Has this happened to anyone else? :mad:

Probably.

Didn't you check your bills?

Did you get paperwork for the switch?

When I changed to a fixed tariff EDF sent me a 4 page document with a break down of the old and new tariff, and information on any and all services I was using.

Karen19

I can't think that I received any paperwork. I use EDF's 'My Account' so all my bills etc are on there. I was on a Blue Price Promise for 2012 (for gas & electric). After that came to an end I signed up for another one. When I log onto my account the home page says Blue Price Promise account summary so I didn't think anything different.. It was only when I tried to sign up to another fixed tariff it would only give me a gas projection. I called EDF and woman that I spoke to told me that I was on Blue Price Promise for gas and standard variable for electric. When I queried it she back tracked and said I was on BPP for both. Tbh I don't think that gas/electric bills are easy to understand but when I have studied my bills more in depth I am on standard variable just for electric

lstar337

I am signed up to Myaccount and paperless billing too, I still got confirmation of my tariff switch and details in the post though.