Item descriptions used/ for parts help

sweetpotato

Hi!

Two threads in two days! Sorry!!

I'm considering buying an electronic item on eBay. After my disaster with my last purchase I thought I would just ask a quick question.

The seller is a business seller (if this is relevant?) and has listed the said item as used.

The item description states the following; The listing has been confirmed as untested and we are unable to confirm further details. The item pictured has not been checked or tested by ourselves, however we do receive stock in the nature of customer returns and failed deliveries. The listings have been created in this way, to increase listings quickly and reduce over head costs, in which provides a further bargain and saving to our customers. Please be aware that we do not accept returns on these items and if you do decide to bid on the item, this is at your own risk. Apologies that we are unable to help you further.

If I bought this item and it didn't work is it right I cannot return? I would have thought he would have had to list it as parts or not working if e cannot confirm whether it works?

Sorry for the question I just need to make sure I understand before potentially paying a lot of money for something that may not work.

ballisticbrian

Is it the seller b...w...2013? I think also of relevance is they are auctions, and clearly described in the adverts as untested lots.


What I mean is, you are stating that the listing category, new, used, etc may be wrong according to eBay, but the answer you need is really about the legalities of auctions etc.

mrcol1000

If the item is an auction then you would have no right to return. Regardless of whether they are a business or not. You might get away with opening a case on Ebay for not as described.

If it is buy it now then you can return without any reason even if they have said no returns. This is your legal right as buying from a business.

I would check their other items to see if they are selling tested returns too. At an auction sometimes "untested" for an electrical item is that it has been tested and found faulty but they don't want to tell you that.

I would never buy electricals in this way for many reasons but mainly that you do not know if it could burst into flames as soon as you plug it in. Unless you know someone with electrical knowledge I would avoid. I would shop around too. Sometimes people get so caught up in these auctions that they will pay nearly as much or more for a possibly faulty item than a new working item.

I do not want to put you off but unless you are prepared to pay for a faulty item then I would avoid.

sweetpotato

ballisticbrian wrote: »

Is it the seller b...w...2013? I think also of relevance is they are auctions, and clearly described in the adverts as untested lots.


What I mean is, you are stating that the listing category, new, used, etc may be wrong according to eBay, but the answer you need is really about the legalities of auctions etc.

Hi,

Sorry yes it is you are you are correct. I didnt know whether I should put that on original post.

I read the description fully that's why I don't know whether to take the chance on buying it especially if there are no returns. Their feedback seems reasonable a lot of negative or neutral but when I've read it most seems the fault of the seller for not reading the description properly.

sweetpotato

mrcol1000 wrote: »

If the item is an auction then you would have no right to return. Regardless of whether they are a business or not. You might get away with opening a case on Ebay for not as described.

If it is buy it now then you can return without any reason even if they have said no returns. This is your legal right as buying from a business.

I would check their other items to see if they are selling tested returns too. At an auction sometimes "untested" for an electrical item is that it has been tested and found faulty but they don't want to tell you that.

I would never buy electricals in this way for many reasons but mainly that you do not know if it could burst into flames as soon as you plug it in. Unless you know someone with electrical knowledge I would avoid. I would shop around too. Sometimes people get so caught up in these auctions that they will pay nearly as much or more for a possibly faulty item than a new working item.

I do not want to put you off but unless you are prepared to pay for a faulty item then I would avoid.

Hi,

Thank you for helping me. For future, so I know could you explain why I could return a buy it now but not an auction? why is it different? If you don't mind?

Yeah it is an auction, and all the items they sell are classed as untested but what attracted me was them saying the stock is sometimes failed deliveries.

I agree I don't want to take any chances and when I showed my dad (who is an electrician) he just said not to risk it as it's for the baby and to buy it new. I was just trying to save a bit of money as it's £150 new. It's one of those movement video sensor monitors, my partner won't budge on getting a different one so looks like full price it is!

sweetpotato

They've got two more of the same monitors for sale and their description is listed as parts or not working but has the same blurb within the item specifics part.

I wonder if they know the one I was looking at works which is why it's been listed as used.

I'm still not allowed to buy it though

fishybusiness

Sorry for the question I just need to make sure I understand before potentially paying a lot of money for something that may not work.

Why would you????

Buy good used or new and save yourself all the hassle.

mrcol1000

sweetpotato wrote: »

Hi,

Thank you for helping me. For future, so I know could you explain why I could return a buy it now but not an auction? why is it different? If you don't mind?

Yeah it is an auction, and all the items they sell are classed as untested but what attracted me was them saying the stock is sometimes failed deliveries.

I agree I don't want to take any chances and when I showed my dad (who is an electrician) he just said not to risk it as it's for the baby and to buy it new. I was just trying to save a bit of money as it's £150 new. It's one of those movement video sensor monitors, my partner won't budge on getting a different one so looks like full price it is!

Buy it now items are covered under distance selling regulations. The same as if you brought anything on-line you have a set time to return it if you get it and decide you don't want it.

Auction items are excluded from this. Personally as I business I allow returns on either. It is far better than forcing someone to keep something they don't want.

I doubt many of the items are failed deliveries. Most of the items will be returns that for some reason or another a company has decided they do not want to try and sell again. It may well be faulty or it may be missing something major. For instance the remote from a TV. You could get a bargain but you would be extremely lucky. They are very tempting but once you actually view what you get (as you can do at normal auctions) you find that they are basically rubbish unless you need a couple of parts from a faulty item.

fishybusiness

I doubt many of the items are failed deliveries. Most of the items will be returns that for some reason or another a company has decided they do not want to try and sell again. It may well be faulty or it may be missing something major. For instance the remote from a TV. You could get a bargain but you would be extremely lucky. They are very tempting but once you actually view what you get (as you can do at normal auctions) you find that they are basically rubbish unless you need a couple of parts from a faulty item.

Yup, there is nothing wrong with buying returns from the large stores - Argos comes to mind.

But......business sellers buy returns in bulk, refurb and check the goods and then sell them on for profit. Often they are in good, or as new condition, all´s good so far.

Unchecked items is a different story. Are they really unchecked? I doubt it, not with valuable items. Think about it!

sweetpotato

Thank you both. I haven't bid on it and won't be because of the combined advice on here and from my dad.

I'm not posting any more questions for at least a week! Two in two days is too many!

shaun_from_Africa

Something as basic as a monitor could be inspected, tested and confirmed working by a seller in a matter of minutes so you have to ask yourself why someone wouldn't want to do this if it means that they can sell the items for a lot more money than listing it as "spares or repair".

They know or strongly suspect that it won't work properly but they don't want to state this in black and white.