Section 75 claim

shaun_from_Africa

Bantex wrote: »

It has not been established that a refund is due though.

I fully agree but this doesn't mean that the CC issuer has the legal right to simply fob off the consumer by telling them to go to the retailer.
The credit supplier has the same obligations as the retailer and this means that if a consumer contacts them and claims that goods are faulty or not as described, they still have to look into the matter.

Bantex_2

shaun_from_Africa wrote: »

I fully agree but this doesn't mean that the CC issuer has the legal right to simply fob off the consumer by telling them to go to the retailer.
The credit supplier has the same obligations as the retailer and this means that if a consumer contacts them and claims that goods are faulty or not as described, they still have to look into the matter.

Fair point, but until it has been established there is a fault, they are not going pay out anything.

The CC company are not going to visit OP and make a judgement as to the standard of the product or workmanship, or whether the sellers remedy is sufficient.

redpete

Why would you not give the retailer the chance of putting the issue right? (Unless you've changed your mind about the blinds and don't want them anyhow.)