Cancelled Flight

Calvo1

Dear all

I hope this is the right place to post, please forgive me if not

My partner and I went to Italy 28th may.. On our return flight with Ryanair (04/06) it was cancelled due to an impromtu strike by the baggage handlers because of their company going bust that morning.

I was not informed of the cancelation until an hour (if not more) after the flight was meant to leave

I received a text from Ryanair telling me that I could rebook my flight free of charge by visiting their site

I logged on and their next available flight was 09/06..which meant 5 more nights stranded in Rome

I was never offered an alternative route or airline

My question is this

Whilst Ryanair state in their policy that strike action is not covered and my travel insurance doesn't cover incidents like this as they claim it to be the airlines responsibility... I'm now out of pocket for the sum of about £800 (I have all receipts)

I have emailed the Italian baggage company who went on strike but not had a reply

To explain the situation further the baggage company in Rome Ciampino went on strike because they hadn't been paid for 1 week. This allows the airline to divert responsibility and also the insurance company..

It may be a shot in the dark but to be £800 down due to no fault of my own seems unfair.. If I didn't have a wonderful mother then I don't know what would have happened. I believe I'm entitled to some sort of compensation .. Simply to pay mum back

Cam anyone help?

Kind regards

Calvo

Calvo1

I'm now fully aware that there is a huge difference between compensation and cost... I'm simply seeking cost... Not compensation

dacouch

Had you checked in for the return flight and it was subsequently cancelled?

Caz3121

what was your destination from Rome?

Calvo1

Hi.. Yes I had checked in luggage had gone through... Flight was cancelled 2 hours after it should have left... And I was flying to Manchester from Rome...

Thank you for your replies

Caz3121

Was this FR3205 on the 4th June...Flightstats shows it arrived Manchester 125 mins late...were you told at the airport that it was cancelled?

Calvo1

Yes that was the flight... The board showed multiple flight cancelled then I received a message from then telling me to rebook free of charge online... When I did this the next available flight was 5 days later

usignuolo

Not clear why your insurance does not cover?

You might find these links useful

http://www.caa.co.uk/docs/2200/Major_disruption_advice_accessible.pdf

http://www.airpassengerrights.eu/en/flight-delay.html

Caz3121

It is strange that the information shows that the flight operated (although just over 2 hours delayed)
Entering the flight details into one of the NWNF sites shows "Unfortunately, our data shows that no compensation-related issues occurred with this flight."
Was there a Ryanair desk there? Were you able to speak to anyone at the airport or did you just leave?

Shimrod

Caz3121 wrote: »

It is strange that the information shows that the flight operated (although just over 2 hours delayed)

Most probably Ryanair still operated the flight, but without any passengers. The plane would still have been needed at Manchester to operate the next leg of its route.

rs65

Shimrod wrote: »

Most probably Ryanair still operated the flight, but without any passengers. The plane would still have been needed at Manchester to operate the next leg of its route.

Interesting. Would they not take hand baggage only passengers in the circumstances?