Retailer fail to repair, won't refund

Mosh

I'm posting this one for a friend and I think I have the facts correct.

Less than a year ago, her partner purchased a Thinkpad (laptop). It failed (not sure when, but within the initial 12 months) and they returned it to the retailer.

To quote: "After being faffed about by the company for a month saying the part would be in next week week after week he asked for a refund. They say they can't refund til they try to fix it and now want him to send it in for repairs."

Now, am I right in saying that as the item is under 12 months old then a manufacturer's warranty should have been used, and that the retailer (with whom my friend has the contract) should have passed it to them for repair in the first instance? I'm trying to figure out why they would have tried to fix it themselves.

Given the messing about, is it correct/fair that my friend should be able to ask for a refund on the basis that the item was not fit for purpose?

Thanks.

marliepanda

Mosh wrote: »

Given the messing about, is it correct/fair that my friend should be able to ask for a refund on the basis that the item was not fit for purpose?

Thanks.

No.

After the initial 6 months, they can decline to repair at all if they so wish, without a report saying the fault is inherent. You are bound by whatever warranty terms they are offering if you want it fixed under warranty.

SuperHan

A lot of laptops are sold without manufacturers warranty, as you put it. The twelve month warranty is often underwritten by the retailer who has bought the laptop at a lower cost price without a warranty. In such instances they will try to repair. To be honest, there probably isn't much of a difference in who repairs, you still aren't necessarily entitled to a refund

CKhalvashi

SuperHan wrote: »

A lot of laptops are sold without manufacturers warranty, as you put it. The twelve month warranty is often underwritten by the retailer who has bought the laptop at a lower cost price without a warranty. In such instances they will try to repair. To be honest, there probably isn't much of a difference in who repairs, you still aren't necessarily entitled to a refund

This is the bottom line as I understand it, too.