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Pay courier cost to return faulty item for repair?

skipfeeney
skipfeeney Posts: 132 Forumite
Part of the Furniture 10 Posts Name Dropper Combo Breaker
in Consumer rights
Hi All,

I bought a maxi - cosy car seat base brand new about 18 months ago on Ebay.

The base is now faulty and the ebay seller long gone. Maxi - Cosy will repair it for free (it has a 2 year warranty) but want £15 for the courier costs - is this acceptable?

Thanks

Comments

  • Takeaway_Addict
    Takeaway_Addict Posts: 6,538 Forumite
    Part of the Furniture 1,000 Posts
    Yes as your contract was with the seller and not with the supplier.
    Don't trust a forum for advice. Get proper paid advice. Any advice given should always be checked
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    edited 11 June 2014 at 12:45PM
    Depends on the terms of the warranty.

    Without the warranty they don't have to repair it at all


    If the warranty terms state you pay to get it there and back, thats what you have to do.
  • ThumbRemote
    ThumbRemote Posts: 4,759 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Maxi-Cosy don't have any legal responsibility to do anything, only the seller does. Unless you can contact the seller somehow, Maxi-Cosy's offer is your best bet.
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