advice please

lorraine851

First of all can I say I am from Scotland and i am aware there are some differences, however, not sure what they are.

I have followed the procedures outlined within the webpage and i have now recieved an offer from the Clydesdale bank, however, I am not sure if I should accept it. I am dissappointed in their offer, please see details below:

I was claiming for two accounts, 1st, which was for £749.00 plus £283.00 in charges, however offered to accept a settlement of £562.00 in setlement.
2nd account - £67.00 in charges and £7.66 in interest, however offered to accept £48.75.

The bank sent me three letter all in, informing me they were investigating and would get back to me. I eventually received a letter from Jeremy Sutcliffe and CO solicitors.

The letter goes on about the bank incurres costs which it is entitled to recover etc. Then it goes on to tell me the bank is not obliged to make a refund to me. However, they are instructed that, having regard to all the circumstances and in the interest of good customer relations, the Bank is prepared to make an ex gratia paument ot me (although it does not admit liability) in the sum of £267.50 (£200 and £67.50 respectfully) in full and final settlement of my claim.

A cheque for that amount was inclosed and informing me that its encashment represents my agreement to the matter being finally concluded.

I hav enot cashed the cheque yet as I am dissapointed, however would love to hear some advice please. Should I accept this, as I am from Scotland and so far I have not heard of anyone fromt he Clydesday bank being offered any cash back?

Also when I first applied I was asking for the last 6 years statements etc and that is where my figures have been calculated from, however, I am now aware that in Scotland you can only claim back 5 yeaqrs i thnk? However, bank has not mentioned this.

Sorry for the big long story. I am not very good with this forum, have tried topost a thread before and coudnt find it again, plus I dont think anyone replied.
So please, can someone out there please help me..:o

Thanks Lorraips. I amnot sure if this is allowed or not, but can i leave my email address in case i cant find the thread again.

lindilou39

am pretty sure the maximum claim in scotland is £750, check the reclaim help thread, it outlines reclaiming in Scotland


Lin

suelongman

lorraine851 wrote: »

First of all can I say I am from Scotland and i am aware there are some differences, however, not sure what they are.

I have followed the procedures outlined within the webpage and i have now recieved an offer from the Clydesdale bank, however, I am not sure if I should accept it. I am dissappointed in their offer, please see details below:

I was claiming for two accounts, 1st, which was for £749.00 plus £283.00 in charges, however offered to accept a settlement of £562.00 in setlement.
2nd account - £67.00 in charges and £7.66 in interest, however offered to accept £48.75.

The bank sent me three letter all in, informing me they were investigating and would get back to me. I eventually received a letter from Jeremy Sutcliffe and CO solicitors.

The letter goes on about the bank incurres costs which it is entitled to recover etc. Then it goes on to tell me the bank is not obliged to make a refund to me. However, they are instructed that, having regard to all the circumstances and in the interest of good customer relations, the Bank is prepared to make an ex gratia paument ot me (although it does not admit liability) in the sum of £267.50 (£200 and £67.50 respectfully) in full and final settlement of my claim.

A cheque for that amount was inclosed and informing me that its encashment represents my agreement to the matter being finally concluded.

I hav enot cashed the cheque yet as I am dissapointed, however would love to hear some advice please. Should I accept this, as I am from Scotland and so far I have not heard of anyone fromt he Clydesday bank being offered any cash back?

Also when I first applied I was asking for the last 6 years statements etc and that is where my figures have been calculated from, however, I am now aware that in Scotland you can only claim back 5 yeaqrs i thnk? However, bank has not mentioned this.

Sorry for the big long story. I am not very good with this forum, have tried topost a thread before and coudnt find it again, plus I dont think anyone replied.
So please, can someone out there please help me..:o

Thanks Lorraine
ps. I amnot sure if this is allowed or not, but can i leave my email address in case i cant find the thread again.

hi there lorraine if i was you i would look for the letter template to accept partial payment but would be percuing the rest .if you go to top off this thread go to search this thread and typ in this letter you should come up withit. also someone withmore experiance will be along soon

Beate

Firstly: Please delete your email address again, it is not a good idea unless you happen to love spam. You can always find this thread by a) bookmarking it or b) look it up by clicking on your name which will reveal all your posts and opened threads.I think the main differences of reclaiming in Scotland is the 5 year rule instead of 6, and that you can only claim for £750 in court, and can't use the online MCOL system without an English address. For more advice, please read the Reclaiming in Scotland thread: http://forums.moneysavingexpert.com/showthread.html?t=308885

jo_ray

can,t say i know anything about the system in scotland, but what i do know is the woolwich has tried the same thing on with my hubby, he has £2,620 worth of charges£3,222 with interest and they have just offered him a couple of quid short of £2,000 .we have written back declining the offer,stating it cost no more than £2 to send a letter,and if they say it costs more to send detailed costings to us , but if they can,t do that ,we want to be reembursed fully.

Edinburghlass_2

Lorraine I've removed your email address as its not a good idea to put your email on any forum.

You need to write back to the Clydesdale and enclose their cheque and tell them you are refusing their offer and are now going to take your case to the Financial Ombudsman. You need to send the cheque back as they have stated that if you cash it they will assume you accept their offer.

There is no charge for using the FO and is particularly good for Scottish claimants as there is no monetary limit on what you can claim.

Check out Martin's article regarding using the FO and the FAQ on the FO website here...

http://www.financial-ombudsman.org.uk/faq/answers/bank-charges_a1.html

lorraine851

Thanks to all who have replied, tried to work out how to reply to you all personally, but haven’t managed it, sorry. ffice:office" /><O:p></O:p>
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Will definitely check the FO out in Martins web page first and post cheque back to the bank informing them of my intentions. I just hope i can write a letter as professional looking as the ones i used from the site.<O:p></O:p>
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Thanks again <O:p></O:p>