Insurance company messed up my claim - can you advise, please?

Uxbridgewin

Hello, I made a claim last September (2013) when a 3rd party hit my car door, caused damage and drove off. 3rd party is now claiming their car is a write off and I am at fault. A parking attendant was a witness and gave me his employer's details. I passed all details to my insurance company back then and had several phone conversations with them in October. I was told to wait as the other party was disputing their fault and that it can take up to 2 years.

Then in April 2014, insurance company sent me a letter claiming I had made no claim and sent more forms. I complained by letter and filled in the forms - no reply received.

When my insurance was due for renewal, I rang them again (am I allowed to name and shame here?:mad:) and they told me they cannot contact the witness anymore as he does not work there anymore! And...wait for it...as I don't have a witness, the accident will be considered my fault!!! I had a proper go at them and they admitted they have messed my claim up and all I can do is to write a letter of complaint to them.

As a result, I had to renew (with a new company, of course) with 0 NCB years and ended up paying extra 400. It has caused me a lot of stress and money and I wonder what I can do to sort this mess up.

Anybody with any good tips that can help? Thanks beforehand!:)

forgotmyname

Formal complaint in writing. Suggest trying to send a letter to the employer asking them to pass a letter onto the them.

You dispute any liability. The were not at fault for the accident in any way and thats the only outcome that you will settle for.