Huge neighbours house fire has impacted our home - Help !

geri1965_2

therealhyper wrote: »

oh dear...
look what has been found..
these guys have a bad rep.

http://www.consumeractiongroup.co.uk/forum/showthread.php?187282-Cunningham-Lindsay-***WON***/page4

You could find stuff like that about any loss adjuster really.

magpiecottage

geri1965 wrote: »

You could find stuff like that about any loss adjuster really.

Or solicitors, or vets or just about any professional. You get good and bad everywhere.

One difference between a loss ADJUSTER (working for the insurer) and a loss ASSESSOR (working of you) is that you can complain to the insurer - and ultimately the Financial Ombudsman Service - about the loss adjuster because (s)he is the company's representative. On the other hand the loss adjuster is your representative. If they get it wrong you have no comeback against the insurance company whatsoever.

therealhyper

Update
No real further with resolution and have put forward a complaint.

I have continously warned insurance guys my house is at further risk due to roof being open. ...and It requires immediate attention.

After my complaint the insurer called me....and suggested I had declined thier builders from attending to do temp work. This was never offered. only cash settlement which is a insult as wouldn't cover basic scaffolding cost.

I agreed for builder to attend but said they must come prepared and scaffolding is required.

The builder arrived and stated the damge is too much and unsafe to work full scaffolding is required.

I have fed this back to insurance company but not heard back.

Will any solicitor legal fees be covered do you think....need someone with authority to work on tbis now....dont know what else to do...

Quentin

Earlier in the thread you posted you had your own assessors on board

Aren't they on the case for you, and dealing with all these issues?

therealhyper

Quentin wrote: »

Earlier in the thread you posted you had your own assessors on board

Aren't they on the case for you, and dealing with all these issues?

The insurance are refusing to pay there costs and there fees are too expensive for me to fork out....:-(

therealhyper

dacouch wrote: »

I'm guessing the loss assessor you signed up told you his fees would be covered by your Insurance

Yes that's what they said and they have never had this issue before

dacouch

therealhyper wrote: »

Yes that's what they said and they have never had this issue before

It's very rare for a policy to include their fees and they are fully aware of that.

Because of the amounts of fees they can generate for themselves they tend to do a fairly high pressure sale and will often tell you anything to get you to sign up.

If you have not realised yet, they were telling you B.S

Did you notice the hard sell?