npower ongoing issues

Eddy2014

Eddy2014 wrote: »

I lodged a complaint after my account was closed down and new one set up without informing me which resulted in me receiving 2 sets of bills I also was held on on the phone for 50mins despite being advised max time was 14 mins. I received a letter asking me to contact them within 10 days or the complaint would be closed. I contacted them but was advised their was no action they could take so they closed the complaint. The adviser refused to put me through to a supervisor or pass it on to anyone else he just repeated complaint closed. I have now contacted ofgem and will look at another provider. I suspect by refusing to acknowledge complaints they hope to keep their negative stats down.

Be aware of NPower if things go wrong.
Eddy

Update

Got £100 compensation and apology after ombudsman got involved I have now changed supplier. Npower were obstructive till the end. I would never recommend this comp to anyone.