We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
npower ongoing issues
Comments
-
I lodged a complaint after my account was closed down and new one set up without informing me which resulted in me receiving 2 sets of bills I also was held on on the phone for 50mins despite being advised max time was 14 mins. I received a letter asking me to contact them within 10 days or the complaint would be closed. I contacted them but was advised their was no action they could take so they closed the complaint. The adviser refused to put me through to a supervisor or pass it on to anyone else he just repeated complaint closed. I have now contacted ofgem and will look at another provider. I suspect by refusing to acknowledge complaints they hope to keep their negative stats down.
Be aware of NPower if things go wrong.
Eddy
Update
Got £100 compensation and apology after ombudsman got involved I have now changed supplier. Npower were obstructive till the end. I would never recommend this comp to anyone.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245K Work, Benefits & Business
- 600.6K Mortgages, Homes & Bills
- 177.4K Life & Family
- 258.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards