specsavers

ktate

has anyone else had any problems with specsavers
my wife brought a pair of glasses less than two months ago and the glass has chipped near to the arm of the glasses only on the inside and the manager has good has called her a liar saying its her fault and that the repair cost would be over £79 pounds surly this isnt right my wife goes to them everytime she has her eyes tested and needs glasses we think its day light robbery any ideas please cheers

thunderstruck

How did they chip?

Many Specsavers shops are actually franchised so it may be that your store's owner didn't want to play ball that day. Go back and speak to them again (in a quiet period), explain that you've been coming to the store for x amount of years. I presume you usually have good service from them? And maybe they'll be able to do something to help you. Hopefully a BOGOF offer was running at the time so your wife has a spare pair lying about while you sort the issue.

Good luck

McKneff

Sorry, but if the glass has chipped, how can it be Specsavers fault. Did she drop them or knock them.


She must have done something to them to cause the chip.....


Ask them how much it is to replace the lens, repairs can often be more expensive....

ktate

she didnt notice it till she put her other glasses on has the ones that are chipped are variofocals and she cant see without glasses the arm was loose so thats why she took them back £79 is the cost of repairing the lens surley a pair of glasses should last longer than two months and no she hasnt dropped them shes allways had her glasses from there and the apptitude of the manager means hes now lost six customers has it was a take it or leave it customer service is awfull but i surpose six customers wont be missed

Cacran

I have just ordered some glasses from Specsavers.
I had a voucher for a free eye test.
I had the eye test and they said I needed a new pair. The sales girl guided me to the designer range first. I declined. Then to the mid range. I said what about the cheaper ones. ~She said if I got ones costing less that £65 I would not get a free spare pair. I said I could get two pairs of the £25 ones for £50, that's if I wanted two pairs, which I didn't. I found a pair on the £25 range that I liked. So I ordered them and she said I owed her £44.50. I asked why, she said for the glasses and the eye test. I said I gave her the voucher for the free test. So the bill was £25.
I thought to myself, there a lot of older people getting glasses there. Would they have just paid. I know my Father would not have questioned them. He would have just got the dearer ones and thought they were doing him a favour.
I told my daughter about it. She said that they did the same with her friend who also gave them a voucher.I bet they pretend that they'd forgotten it, hoping to get the money for the test.

dundeediva

specsavers have a 6 month no quibble no fuss guarantee. All stores have this, even though they are franchises. If you don't get what you expect/want/need then quote that. If not then ask for the store director. HTH

Buzby

A chip out of a lens is hardly the suppliers problem, but a crack can be. A chip means an external force has caused the damage, so your claim would only fly if you received the lens in this condition.

Lenses can be ground incorrectly resulting in stress on the optical surfaces, the strain causing the crack or split.

They were replaced without question - but it has only happened twice in 25-odd pairs, both Varifocals.

ThumbRemote

Buzby wrote: »

A chip out of a lens is hardly the suppliers problem, but a crack can be. A chip means an external force has caused the damage, so your claim would only fly if you received the lens in this condition.

Lenses can be ground incorrectly resulting in stress on the optical surfaces, the strain causing the crack or split.

What about a crack or split starting on the edge of the lens, curving round back to the edge?

dundeediva

sorry ive just checked and the no quibble no fuss guarantee and its now 3 months. this is the quote from the website...

We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No quibble, no fuss.”
Your statutory rights are not affected. Please ask in store for full details.

Therefore go back in store and quote this to them, they should sort it for you.

As for previous posters comment, it doesnt matter how it happened, this guarantee covers this kind of thing.

sharnad

dundeediva wrote: »

sorry ive just checked and the no quibble no fuss guarantee and its now 3 months. this is the quote from the website...

We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No quibble, no fuss.”
Your statutory rights are not affected. Please ask in store for full details.

Therefore go back in store and quote this to them, they should sort it for you.

As for previous posters comment, it doesnt matter how it happened, this guarantee covers this kind of thing.

What is an ive did you mean I've

OlliesDad

sharnad wrote: »

What is an ive did you mean I've

I don't understand your comment. Did you mean "What is an ive? Did you mean I've?"?