Non-fault accident - Courtesy car and other problems.

vaio

Seems sad to me that punters often get better treatment from the other insurer than they do from their own

Glad you got there in the end

McKneff

Its happened to me twice.


Both times I wasn't in the car.
I contacted the tp insurer, they sorted everything, a courtesy car, I took the car to a dealer of my choice, dealer quoted to the insurance company, I took the damaged car in, collected it next day. They came and got the courtesy car. TP insurance paid the garage. It really was as simple as that and all sorted within a week to 10 days.... Obviously informed my own insurance company about it, but it was pretty smooth. Apart from the initial stress of course but you get over it.

harrys_dad

You only know how good your insurance company is when you try to claim. The cheapest quote is not always the best.

mattyprice4004

vaio wrote: »

Seems sad to me that punters often get better treatment from the other insurer than they do from their own

Glad you got there in the end

It makes sense for them to be better to you - going direct to the TP is the cheaper option for their insurance company.

harrys_dad wrote: »

You only know how good your insurance company is when you try to claim. The cheapest quote is not always the best.

In this instance there was no claim against Tesco though - the OP would probably have been better speaking to the TP insurance company from the start.

arcon5

If Tesco's representative have already started managing the claim and ops now gone to the TP insurer directly would this not affect ops own policy if Tesco have incurred costs unnecessarily?

Bantex_2

vaio wrote: »

Seems sad to me that punters often get better treatment from the other insurer than they do from their own

Glad you got there in the end

Same happened with me, my insurer (Axa) were useless but when I called to third party insurer and their client (logistics company) the thing was sorted within days.