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Littlewoods not picking up faulty stock

I have a littlewoods account. In April I ordered some shoes. About 4 weeks later they started to split so I rang customer service who sent a new pair out. Then arranged pick up from my address the following day for the faulty pair.

No one came. I then rang and got no where and asked to speak to a manager who called me back. To his credit he did offer me a gesture of goodwill and rearranged a new pick up. This day has now passed and again no one came.
I am now getting fed up of arranging pick ups and no one coming. It's a wasted day for us. Two in fact.

What can I do about this?

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Markb06 wrote: »
    What can I do about this?

    How about asking them for a prepaid postage label so that you can post them back via the Post Office.
  • EycplUK
    EycplUK Posts: 777 Forumite
    use the Box & Bag they came in , put the return label on the outside where the original bar code sticker was , job done !
    A Bast**d I May Be ! I Was Born One !
    Whats Your Excuse ?
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