Can a hotel charge me for their mistake?

callum9999

PeteDoff wrote: »

If the amount quoted was lower than the total amount charged without your agreement call the police - it's fraud.

Is it also fraud if they charge your card because you stole their towels?

By checking into a hotel you generally agree to pay them what you owe. If the OP did underpay then I hardly see how it could possibly constitute "fraud". The hotel may not have been allowed to take the extra money in that way (it would depend on the contract), but if the OP owes the money anyway (they haven't disputed that they do) then I hardly see what the point of this thread is. Unless they're looking for a way to get out of paying for it...

kerrypops1

Thanks for the advice guys. I'm just shocked that they can access card details and charge without letting me know. I'm taking a complaint further with the hotel as they had my phone number, email address and postal address so they could have easily got on touch to advise they were makig the charge.

globetraveller

Perhaps some of your party used the minibar?

dzug1

kerrypops1 wrote: »

Thanks for the advice guys. I'm just shocked that they can access card details and charge without letting me know. I'm taking a complaint further with the hotel as they had my phone number, email address and postal address so they could have easily got on touch to advise they were makig the charge.

From their point of view there is the danger that if they let you know it gives you the opportunity to empty the account so the transaction fails

budgetflyer

kerrypops1 wrote: »

Thanks for the advice guys. I'm just shocked that they can access card details and charge without letting me know. I'm taking a complaint further with the hotel as they had my phone number, email address and postal address so they could have easily got on touch to advise they were makig the charge.

So you do owe the money. You are just not happy how it was taken.
A big fuss over nothing

agrinnall

zagfles wrote: »

They "can" physically in the same way that the OP could take the towels from the hotel room. Whether they are entitled to is another matter.

Oh yes, absolutely, I was just answering the specific point the OP made about how they had the card number.

kerrypops1

budgetflyer wrote: »

So you do owe the money. You are just not happy how it was taken.
A big fuss over nothing

I'm concerned they can just access my account without my knowledge!! I'd say worrying over my financial information wasn't "nothing"!!

littlereddevil

If you were owe them the money they were quite entitled to take it.

peachyprice

kerrypops1 wrote: »

I'm concerned they can just access my account without my knowledge!! I'd say worrying over my financial information wasn't "nothing"!!

You probably agreed that they could do this when you checked in though.

Let's face it, you thought you'd got away with paying less than you should have. Lesson learned, hotels can still charge after your departure. Next time tell them the bill isn't right before you leave.

photome

kerrypops1 wrote: »

I'm concerned they can just access my account without my knowledge!! I'd say worrying over my financial information wasn't "nothing"!!

If you owed the money they have done nothing wrong.

Did you owe the money?