Travel company asking for more money after our holiday

gotmaintvtr

Hope someone can help.

We booked our honeymoon last year and took the holiday in May.

In Aprils we asked for an account settlement figure and paid it all.

Now 3 weeks after the holiday they have contacted us telling us we havnt paid for our transfers and are now telling us they are more than we were originaly quoted in our deal.

As we asked for a settlement figure if they missed this off then surely this is their error.

You don't buy food from tesco and a week later they say you underpaid we want the rest of it.

Be very much appreciated if someone can help us out as they are after an extra £160

Thanks

bod1467

Do you ever plan to use this company again?

Your first response could be to deny any liability, on the basis you have already outlined. If you do plan to use them again you may consider making an offer (e.g. £40) towards what they perceive to be their loss.

But it really all depends on what T&Cs were agreed - it may well be that their invoice mentions E&OE ... Errors and Omissions Excluded. In which case they may have a valid claim.

gotmaintvtr

We booked it over the phone and via email. So don't really recall any T&C's.

Not really fussed if we use them again they are only a small travel company and not atol protected or anything so would use elsewhere in the future.

I just find it rediculous that they can make the mistake and only notice two months or more after we paid and then chase us for the money.

Will hunt through to see any T&C's

gotmaintvtr

They have told us that they realise they should have sent us an invoice for the transfers earlier than now but as we got a discount on the holiday through a friend that we must pay for the transfers.

IMO discount or no discount it's their error therefore I shouldn't pay for someone else's mistake two months later.c

Trying to get the T&C's from them as we don't appear to have any from the emails we received

keyser666

but you did use the transfers?

gotmaintvtr

Yes we did use the transfers as we were led to believe that we had already paid for them

Abbafan1972

You would think that the settlement figure would include everything.

I would tell them to go whistle for the money!

real1314

bod1467 wrote: »

Do you ever plan to use this company again?

Your first response could be to deny any liability, on the basis you have already outlined. If you do plan to use them again you may consider making an offer (e.g. £40) towards what they perceive to be their loss.

But it really all depends on what T&Cs were agreed - it may well be that their invoice mentions E&OE ... Errors and Omissions Excluded. In which case they may have a valid claim.

I don't think you can really put E&OE on an invoice. You can put it in an advert or on an offer, but you'd have to be a fool to
put it anywhere near any contractual document - it would make you look like a rank amatuer

mttylad

Tell them you'll pay for it by paying double for the transfers on your next holiday

Walk out whistling.

gotmaintvtr

Well I've told them that I'm not paying for somebody else's error.

Apparently the reason it was not on the invoice was because of the structure of the company and it appears the transfers are booked through a seperate part of the company to the hotel senction etc.


They can argue between themselves what happens but I'm gonna fight it out