Really disappointed with EDF

andreauk2009

At the time I received the email confirming my tariff was going to expire, I did check the new tariffs to which in theory I should have been moved into.
As a result of this the new tariff were more expensive, so I switched to a new provider.

I now have received the final bill, and with regret the cost per pence / Kwh was less expensive.

Well, there is anything I can do now, as the new tariff are more expensive for sure ... but just wonder why this lack of information.

molerat

If EDF were notified of the change of supplier before the expiry of the fixed tariff your prices would be held over until the change. The tariff after the expiry is a strange hybrid that seems to have the discounts built in so the unit prices seem cheaper than the original. If you stayed with EDF you would not be able to stay on this interim tariff and would have to move on to the new more expensive ones.

Bubblebath

andreauk2009 wrote: »

At the time I received the email confirming my tariff was going to expire, I did check the new tariffs to which in theory I should have been moved into.
As a result of this the new tariff were more expensive, so I switched to a new provider.

I now have received the final bill, and with regret the cost per pence / Kwh was less expensive.

Well, there is anything I can do now, as the new tariff are more expensive for sure ... but just wonder why this lack of information.

Are you saying you chose the wrong supplier and tariff after consulting a comparison site?

Or are you saying EDF have now introduced a new, lower priced tariff to the one they originally offered you and even lower than the supplier/tariff you switched to?

Always a good idea to keep a regular check on where you stand by using a comparison site ... or let the MSE Cheap Energy Club take care of monitoring for you.

If it proves that you would now be better off with EDF, why not switch back? Don't forget potential cashback on switching which will probably offset quite large part of any early exit charges that may be applied by your new supplier.

Or are you simply saying that the old EDF tariff you were previously on and has now expired was less than the tariff your are now on with the new supplier, as the previous poster suggests???

System

andreauk2009 wrote: »

At the time I received the email confirming my tariff was going to expire, I did check the new tariffs to which in theory I should have been moved into.
As a result of this the new tariff were more expensive, so I switched to a new provider.

I now have received the final bill, and with regret the cost per pence / Kwh was less expensive.

Well, there is anything I can do now, as the new tariff are more expensive for sure ... but just wonder why this lack of information.

Presumably, EDF was 'pushed' into issuing a new tariff to stop the outflow of customers to other companies. Like you, I have jumped ship and a quick check reveals that I could have saved about £4 a month for the coming year. My new tariff lasts until June 2016 so I have price certainty for a year more than EDF is offering.

Having said all that, the move from EDF has not been without its problems re errors on the Final Bill. I am happy with my decision to move to A N Other.

andreauk2009

Bubblebath wrote: »

Are you saying you chose the wrong supplier and tariff after consulting a comparison site?

Or are you saying EDF have now introduced a new, lower priced tariff to the one they originally offered you and even lower than the supplier/tariff you switched to?

Always a good idea to keep a regular check on where you stand by using a comparison site ... or let the MSE Cheap Energy Club take care of monitoring for you.

If it proves that you would now be better off with EDF, why not switch back? Don't forget potential cashback on switching which will probably offset quite large part of any early exit charges that may be applied by your new supplier.

Or are you simply saying that the old EDF tariff you were previously on and has now expired was less than the tariff your are now on with the new supplier, as the previous poster suggests???

Well I'm saying that the new tariff applied in between the fixed one expired and my effective change was more convenient.
Not sure whether it was an iterim tariff and I can't be sure whether this would have staid forever.

That said, damn me, I didn't use the cashback site this time, but I guess OVO to which I moved hasn't any. ... at least I hope

molerat

If you look at the bill it shows as "Meter X1234567890 Tariff: Price Held" for the post fixed, the old one was "Meter X1234567890 Tariff: Blue +Price Promise April 2014 - Direct Debit" There is no discount for either the standing charge or the unit rate and does in fact work out slightly cheaper.

wavelets

andreauk2009 wrote: »

...
That said, damn me, I didn't use the cashback site this time, but I guess OVO to which I moved hasn't any. ... at least I hope

Cashback is certainly available for switching to Ovo via various comparison sites if you use the special MSE links
http://www.moneysavingexpert.com/utilities/you-switch-gas-electricity

I would think it's also available via a cashback site if you switch using one of their supported comparison services.

molerat

molerat wrote: »

If you look at the bill it shows as "Meter X1234567890 Tariff: Price Held" for the post fixed, the old one was "Meter X1234567890 Tariff: Blue +Price Promise April 2014 - Direct Debit" There is no discount for either the standing charge or the unit rate and does in fact work out slightly cheaper.

My daughter has received her final bill today at exactly the same rates and discounts as the in contract period