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Energy supplier
Please can someone tell me if they're having the same issue?
On my online account with my energy supplier I saw I was in credit for £1695. I called and asked if I could have a refund has their site says any credit over £60 or more will be refunded.
I was told not to take it all as I should keep my account in credit to stop my DD going up, it's £117 per month.... go figure!!
After a couple of calls chasing the refund up, I was told because I had a bill of £944, my credit was reduced to £126??
I then call back from a manager who's told me with my recent readings I was now up to date and I was now in credit for £37.15!
Apparently a problem with their system which hasn't been accepting/registering online readings and my bills have been estimated since Feb'13, so because of this they'll give me £40 as a goodwill gesture after further discussion the goodwill gesture was increased to £60 but will only be refunded with my £37.15 credit after my DD has been taken this week.
So from a £1200 refund I'll be getting £97.15.
So £1695 - £944 = £751, according to my supplier it's anything from £126 to £37.15!
Has anybody got any suggestions or had the same experience?
On my online account with my energy supplier I saw I was in credit for £1695. I called and asked if I could have a refund has their site says any credit over £60 or more will be refunded.
I was told not to take it all as I should keep my account in credit to stop my DD going up, it's £117 per month.... go figure!!
After a couple of calls chasing the refund up, I was told because I had a bill of £944, my credit was reduced to £126??
I then call back from a manager who's told me with my recent readings I was now up to date and I was now in credit for £37.15!
Apparently a problem with their system which hasn't been accepting/registering online readings and my bills have been estimated since Feb'13, so because of this they'll give me £40 as a goodwill gesture after further discussion the goodwill gesture was increased to £60 but will only be refunded with my £37.15 credit after my DD has been taken this week.
So from a £1200 refund I'll be getting £97.15.
So £1695 - £944 = £751, according to my supplier it's anything from £126 to £37.15!
Has anybody got any suggestions or had the same experience?
0
Comments
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Let me guess ........ NPower ? If so then this is quite normal as their shiny new computer system has not worked properly since they installed it. Work it out yourself and see what you come up with.0
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You're right it is Npower, I'm not letting this go. I refuse to let them get away with but thank you.0
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Your meter is in your home. You could have looked at the reading used on any of your statements and spent thirty seconds confirming that you were not £1700 in credit.
From your summary your monthly debit seems close enough (a touch low, if anything).
I'm not sure what your complaint is.0 -
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I'm not sure what your complaint is.
nPower
I presume whoever is creating all the new user accounts in the MSE News thread on nPower, got bored with talking to themselves and decided to start a new thread with yet another new user name in an attempt to find some friends.
Stay clear - you can see how clingy they can get in their second post here.
:cool:0
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