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DFS - excellent problem resolution

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We bought new sofas last year from DFS. There were problems with the cushions on one sofa, so they reordered some new ones. When they weren't right either (the company had put the fuzzy velcro on both the cushions and the seat so they didn't stay in place), they ordered another set. When these came, the zip was different to that on the sofa, so couldn't be fixed in place.

After several months of trying to do an aftersales fix, DFS offered not only to replace the problem sofa, but its partner, free of charge, so that they both looked the same.

So we now have two lovely new sofas again, this time in perfect condition.

Thanks DFS, excellent service!
Please stay safe in the sun and learn the A-E of melanoma: A = asymmetry, B = irregular borders, C= different colours, D= diameter, larger than 6mm, E = evolving, is your mole changing? Most moles are not cancerous, any doubts, please check next time you visit your GP.

Comments

  • vivatifosi wrote: »
    We bought new sofas last year from DFS. There were problems with the cushions on one sofa, so they reordered some new ones. When they weren't right either (the company had put the fuzzy velcro on both the cushions and the seat so they didn't stay in place), they ordered another set. When these came, the zip was different to that on the sofa, so couldn't be fixed in place.

    After several months of trying to do an aftersales fix, DFS offered not only to replace the problem sofa, but its partner, free of charge, so that they both looked the same.

    So we now have two lovely new sofas again, this time in perfect condition.

    Thanks DFS, excellent service!

    It's cool that you got good service. I didn't. When I went to look at a sofa and chair, the guy pretty much stalked me until I walk out of the store. :mad:
  • vivatifosi
    vivatifosi Posts: 18,746 Forumite
    Part of the Furniture 10,000 Posts Mortgage-free Glee! PPI Party Pooper
    Having said how good things were, have now sat on new sofas for a while (like a day) and they sag into the middle and creak like a twenty year old bed. Not the same problem as before. Well, hopefully the good service will continue from here...
    Please stay safe in the sun and learn the A-E of melanoma: A = asymmetry, B = irregular borders, C= different colours, D= diameter, larger than 6mm, E = evolving, is your mole changing? Most moles are not cancerous, any doubts, please check next time you visit your GP.
  • vivatifosi
    vivatifosi Posts: 18,746 Forumite
    Part of the Furniture 10,000 Posts Mortgage-free Glee! PPI Party Pooper
    They sent a service engineer the next day and he spent an hour and a half fixing. Hopefully all ok now!
    Please stay safe in the sun and learn the A-E of melanoma: A = asymmetry, B = irregular borders, C= different colours, D= diameter, larger than 6mm, E = evolving, is your mole changing? Most moles are not cancerous, any doubts, please check next time you visit your GP.
  • darich
    darich Posts: 2,145 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    vivatifosi wrote: »
    They sent a service engineer the next day and he spent an hour and a half fixing. Hopefully all ok now!

    Since when did engineers fix sofas??
    :rotfl:

    Keen photographer with sales in the UK and abroad.
    Willing to offer advice on camera equipment and photography if i can!
  • Pelican_2
    Pelican_2 Posts: 42 Forumite
    You are very lucky to have received good aftersales from DFS. Sadly, I think you're one of the few. I know I'll never shop there again.
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