Complaints Question - can you complain if Npower say complaint has been closed?

chanz4

undaunted wrote: »

? The opening post appears to suggest that they would have difficulty in topping up at times.


From ERA guidelines

"A customer is vulnerable if for reasons of age, health, disability or severe financial insecurity, they are unable to safeguard their personal welfare or the personal welfare of other members of the household"

I would argue that a disabled person with a child in the house falls within that area


Whilst I am inclined to agree with your last post that "50%" (it's actually about 47% but the principle remains) isn't a bad offer at all and personally I would quickly accept it if I were the poster. I wasn't sure what you meant by the rest however. Are you suggesting that Npower would not raise an objection to block the transfer of an account with a £279 debt? (I think they probably would)

I was referring to the change of supply process, and that it goes through ecoes / xoserve.


But what I would say Is that I don't agree about the vulnerability, as she would be classed as a carer. Guaranteed 98% that would also object. If the op refused their offer they would be entitled to withdraw it and allow it togo to the ombudsman.