Cross Border Banking NI to ROI

System

They would if someone complained - they are likely fall foul of 'Treat Customer Fairly' requirements as it doesn't cost them 3% to process an internal ATM withdrawal.

GingerFurball_2

Heng_Leng wrote: »

Its a family friend who lives in the ROI and comes back to Scotland occasionally - seemed happy with the rate at RBS cashline machines.

If the rate is as poor as you say, the ombudsman could become involved as their statement implies the fees simply cover costs.

The ombudsman won't uphold that complaint. How much a bank charges for a service is nothing to do with them.

M_Thomson

Heng_Leng wrote: »

They would if someone complained - they are likely fall foul of 'Treat Customer Fairly' requirements as it doesn't cost them 3% to process an internal ATM withdrawal.

This is nonsense. It's withdrawing money in a foreign country which uses a different currency. It's not an internal withdrawal.

System

I appreciate you see things in black and white - even when you're not correct!

GingerFurball wrote: »

The ombudsman won't uphold that complaint

It's not a question of how much they charge - it's how it's described.

Ulster's description implies that they only cover costs. A margin of 1% would likely cover their costs as the transaction is internal to RBS group.