tax credit office can't verify who i am. help!

raphanius

I phoned the tax credits helpline last week to tell them OH had moved out. they informed me i needed to make a new claim. i gave them my details and thought everything was ok. today however the money has stopped going into my bank from the old claim, so i rang them for an update. now they tell me they couldn't verify my details and asked for my previous name and address which dates back to 1989! i havent moved in 26 years and they can't find me on their system. all this is going to delay the claim. i am at a loss what to do. my bills are all set to bounce on monday.

Horseunderwater

Suggest you look at the last joint award & see if the details you recently gave them for the single claim are the same. Could you have transposed a number in nat ins ref for example. There may be a mistake on the joint claim - that's just possibilities.
If you have access rto on line banking you might be able to cancel direct debits to stop the charges or ring them & tell them what is happening. Sometimes banks will help if you ask nicely.

raphanius

they rang me back turns out my middle names weren't on the old claim! thanks for the advice.

Horseunderwater

raphanius wrote: »

they rang me back turns out my middle names weren't on the old claim! thanks for the advice.

See - what did I tell you. Glad that's sorted.