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How to cancel a postage label?

I used the "print postage" option on eBay but made a mistake (I ordered a 2nd class label when it should have been 1st class) so I then printed the correct label, thinking I could easily cancel the first one if necessary (at the time I wasn't even sure it had been processed). However, I can't find any option to cancel the original label although I've been charged for both. The postage label page said I need to go to "order details" to do it, but I can't find a link to cancel a postage label from the Order Details page, nor in the confirmation e-mail I received. I'm probably missing something obvious, but can someone please help? Do I need to wait till after the deadline for using the label before I can cancel it or something?

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  • soolin
    soolin Posts: 74,449 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I used the "print postage" option on eBay but made a mistake (I ordered a 2nd class label when it should have been 1st class) so I then printed the correct label, thinking I could easily cancel the first one if necessary (at the time I wasn't even sure it had been processed). However, I can't find any option to cancel the original label although I've been charged for both. The postage label page said I need to go to "order details" to do it, but I can't find a link to cancel a postage label from the Order Details page, nor in the confirmation e-mail I received. I'm probably missing something obvious, but can someone please help? Do I need to wait till after the deadline for using the label before I can cancel it or something?

    Left hand margin on all the lists there is a 'postage labels' heading, click through on that and you should be able to cancel.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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