Gig tickets: Booking fees & Delivery charges

tomtontom

daytona0 wrote: »

The link is broken so i'm afraid I can't see it.

I do notice that it does state "Guidance" and google searching it says;

FOREWORD. This is the OFT's guidance on potentially unfair terms in consumer entertainment contracts. It replaces earlier guidance on some consumer.



On that basis it does seem to be indicating that it is guidance as opposed to regulations.... Is this not the case?

The link is guidance on the Regulations, good practice which is generally accepted at small claims as a sound interpretation of the law.

ZootAllures

I wouldn't hold out much hope with STAR - they are a trade organisation representing their members, who claim to 'self-regulate'. They are paid for by their members, EVENTIM being one, so are far from independent.

I appreciate that Tom, in fact i told the Eventim manager i spoke to in no uncertain terms that 'they are all in it together, something of a cartel'. Cheers.

I've pretty much gave up on getting my fees back, i don't expect the Citizens advice to come up with any further information that may help to be honest, but felt it had to be worth contacting them.
I will badmouth Eventim now though at every possible opportunity, they are already now on my Twitter radar.

wealdroam

Here is a link to that OFT booklet:

http://www.oft.gov.uk/shared_oft/reports/unfair_contract_terms/oft667.pdf

As mentioned, whilst this is only guidance, rather than the regulations themselves, it is the Office of Fair Trading's interpretation of the legislation and is well respected.

daytona0

tomtontom wrote: »

The link is guidance on the Regulations, good practice which is generally accepted at small claims as a sound interpretation of the law.

I am a sort of "company puts T's and C's on the site, you read and argee so you complete the purchase" sort of person so I will certainly defer to your knowledge on how these hold up in small claims on this occasion Op, have a stab at what tomtontom has suggested

paddyrg

Terms cannot trump the law. Extreme case, if my 800-page terms had a clause that as a result of buying a TV from me, I would own you first born child it would not be enforceable.

Ticketing and promoters for ticketed events are proving themselves entirely untrustworthy for self regulation, which means it's time for some MP somewhere to make a name with a bill to clean the sector up. It's not just STAR being in-house, it's also secondary ticket channels being owned by the primary ones which are also owned by the promoters and tied to venues. It is a complete stitch-up end to end. Promoters release a certain number of tickets at face value to the primary markets and for a likely sell-out, withhold tickets to sell at inflated prices through the secondary channels. They don't like touts taking a slice, so are their own ticket touts. This is so ripe for regulation it's unreal.