Wifi on phone keeps switching itself off

emerald21

Hi I posted on the mobile forum but no one replied so was wondering if anyone here could help. It's a tmobile vivacity smart phone I can tick wifi but when I leave the page and go to google play for example it says no connection and when I check the wifi status it's switched itself off. Does anyone have any suggestions please .

Gillor

Could be your wi-fi is switching off in "sleep" mode.

I now have a Windows 8 phone so this is from memory:

Navigate to Menu > Settings > Wireless & Networks > Wi-Fi settings> and select the menu button. Select “Advanced”. Select “Wifi sleep policy” and then select “Never”.

Depends which version of Android you have but the main thing is to get to the “Wifi sleep policy” option.

bod1467

On my Nexus 4 that setting is Keep wifi on during sleep, and I have it set to Always.

badboynads

Had this issue on my Samsung mini. Had to reload the firmware via my computer after backup to get it working.

emerald21

Gillor wrote: »

Could be your wi-fi is switching off in "sleep" mode.

I now have a Windows 8 phone so this is from memory:

Navigate to Menu > Settings > Wireless & Networks > Wi-Fi settings> and select the menu button. Select “Advanced”. Select “Wifi sleep policy” and then select “Never”.

Depends which version of Android you have but the main thing is to get to the “Wifi sleep policy” option.

Hi I ve sorted the wifi sleep option and set it to never but unfortunatly that has n t solve it. When I try add wifi network I put the name of my hub in but that does n t make any difference and the security is on open , don t know if it should be on open or not though.

When it scans wifi networks nothing comes up. MAC address whatever that is is unavailable. Use static IP is ticked. I don t know what Gateway, Netmask, DNS1 and DNS 2 are. Any other suggestions please. It's most annoying .

emerald21

badboynads wrote: »

Had this issue on my Samsung mini. Had to reload the firmware via my computer after backup to get it working.

Yes someone mentioned this to me. They said connect the phone to the laptop but all I got was that it charged up the phone and no other options. The only update available is one where I update the storage card. It says copy update package to storage card for system updates but I don t know how to do it. Is the update the same as firmware. Thanks

Gillor

emerald21 wrote: »

Hi I ve sorted the wifi sleep option and set it to never but unfortunatly that has n t solve it. When I try add wifi network I put the name of my hub in but that does n t make any difference and the security is on open , don t know if it should be on open or not though.

When it scans wifi networks nothing comes up. MAC address whatever that is is unavailable. Use static IP is ticked. I don t know what Gateway, Netmask, DNS1 and DNS 2 are. Any other suggestions please. It's most annoying .

Is this any help?

emerald21

Gillor wrote: »

Is this any help?

Hi thanks bit it's all a bit beyond me and I don't want to make things worse lol. Might have to go to the shop tomorrow.Went in one today but they didn't really know what to do. Think I might need to attach a data cable but not having much success atm.