Help! Consumer advice needed juice plus problems

tootie

Hi I really need some advice.....
Signed up to juice plus last month through my cousin whos a rep.
Basically if you have never heard of them... they take a payment and send out 4 months supply of their product. At month 3 I have the option to tell me rep yes I want another lot or no thanks.

Payment was taken on 29th April and good received.

Logged into internet bankings after bank hol to find that they had taken another lot on 24th May!

Tried to phone customer number of Juice plus - line does not connect despite checking the number.
Phoned the Rep support number which was contstantly engaged.
SO phoned my bank who raise a claim for the money (I paid using my current account)

All happy and going fine til today.... got home and my husband has accepted delivery of a parcel from...Juice plus!

I never ordered the seond lot and never gave permission for them to take money. I phoned nationwide who said they will still claim my money back but as for the goods - I should see about getting it returned.

Juice plus still not answering numbers this afternoon so filled out a contact form so home they will get in touch??

I just wondered where I stand with regard to the goods? I dont want them, but I also dont want to paymy own money to get them sent back as its not my fault they have done this.

My cousin is a new rep (bless her) and has no answers for me.

Should I just pay to send it back via royal mail? If I do, ill have to track it for my own security surely and insure it too as its worth £135 and that will cost a bomb...
Is it not their responsibility to collect their good?

I dont have the answer but I really do know that I will
A) Never use juice plus or a company like juice plus again
Pay with my credit card.

Any help/advice much appreciated (but no told you so's as I have my husband for that!:()

Stressed X

tootie

Sorry - have put this into consumer rights one now - dont know how to delete.