Distance Selling Regs - Are Electronic Goods Covered?

Bantex_2

InsideInsurance wrote: »

Where is that in the law? Cant remember the last time I ordered a CD to remember if it was sealed or not - certainly many inshop purchases havent been

Inshop is not covered by DSR.

shaun_from_Africa

InsideInsurance wrote: »

Where is that in the law?

http://www.legislation.gov.uk/uksi/2000/2334/regulation/13/made

Exceptions to the right to cancel

13. (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts—

(d)for the supply of audio or video recordings or computer software if they are unsealed by the consumer;

unholyangel

InsideInsurance wrote: »

Where is that in the law? Cant remember the last time I ordered a CD to remember if it was sealed or not - certainly many inshop purchases havent been

Regulation 13 of DSRs:

Exceptions to the right to cancel


13. (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts— ....

(d)for the supply of audio or video recordings or computer software if they are unsealed by the consumer;

InsideInsurance

Bantex wrote: »

Inshop is not covered by DSR.

Evidently, but it was the closest proxy as to how CDs come given its been at least a decade since I bought one online

shaun_from_Africa

High street shops don't need to sell CD's and DVD's in sealed packages as the customer doesn't automatically have the right to return unwanted goods unlike online stores where this right normally exists.

Just about every disk I've bought online in the past few years has been supplied either in a sealed packet or with a security seal on the case.

JasonCooke

Thanks a lot for everyone's responses. Much appreciated.