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Will deposited with the probate service

My late father's will was deposited with the Probate Service and held for safekeeping at the Principal Probate Registry in London. I had a photocopy.

The executors have applied for probate but today we received a letter from a district registry saying we need to forward the original Will which needs to be retrieved from the Record Keepers in London. Booklet PA7 sent to us says we need to obtain and complete a withdrawal form PA7A.

I can't find any information online about this form.

In this same booklet (PA7) there is a web address for information and online forms - this redirects me to another site - HM Courts which does mention getting a form from them but I have tried ringing and after hanging on for ages the line goes dead saying "sorry there is no reply!"

Has anyone any experience of retrieving a Will from the Probate Service?

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