Capital One Wont Pay What They've Offered

kazzaj

A couple of years ago we owed money on a few cards and agreed settlement figures on some of them in full and final settlement. Capital One was one of them and a couple of weeks ago they offered £413 as a refund of charges owed. Although this was less than I was requesting, I agreed to accept if the payment was made by cheque and sent by return. After several weeks I hadnt received it.
I phoned Cap One who said that because the account had been partially settled the refunded amount had been applied to the outstanding balance. As I had written confirmation from the DMA to say that payment had been accepted in full and final settlement I queried this but was told that they would not pay.
I contacted the DMA who have since confirmed in writing that agreement was made at the time for the account to be settled in full and that the balance is £0, however, Capital One are continuing to dispute this.
I have phoned Cap One today who said that they had contacted the DMA and this was an error, that the DMA had no right to agree such a settlement, that a balance remains and therefore they will not be sending me the money.
I phoned the DMA who said that no contact had been made by Cap One, that the terms were for full and final settlement, the balance is zero and Cap One are talking rubbish.
My question is (I get there in the end!!!) what can I do to make them give me my money?
Please help.
Thanks

Beate

Contact the Financial Ombudsman?

kazzaj

Does anyone else have any other suggestions? Is it worth me pushing on with this?
Thanks

Twinkly

I would suggest writing to the DMA, not ringing, and requesting written proof that Capital One accepted the payment as full and final settlement. Once you have this photocopy it and send it to Capital One by recorded delivery stating you now require your payment direct by cheque.

If they come up with anything else more imaginative to attempt to retain the money then do as Beate suggests and contact the Ombudsman.

Capital One will squirm indefinitely and try everything under the sun rather than pay you.

kazzaj

I have done this and have the letter from the solicitors, dated last week, in which the confirm the terms of the settlement were for full and final and that the balance is £0 but still Cap One say that this information is wrong.
The words brick wall and banging my head against spring to mind!!!