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I requested charges, they sent wrong info!

Hi, hope this is posted in correct place,

I sent my first letter (using template) to Bank of Scotland. They took longer than 40 days to respond and then all I got was a pile of statements beginning from year 2000 til 2004!

Apart from being a pain in the a*se to work out the charges, that's 4 random years they've sent instead of the last 5, with no accompanying letter or explanation.

I'm not sure how to proceed from here. Can anyone shed any light?
Any replies would be much appreciated.

Thanks!
This discussion has been closed.
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