Charged for paying bill "too early" (MBNA)

cautiousjon

bengal-stripe wrote: »

...
Half of the cards work one way and the rest works the other way. (Yes, it would be better if they all operated the same way, whichever that might be)...

In that case, I'll count myself fortunate to have randomly found four credit card companies that all have similar DD policies, which make perfect sense to me.

Thrugelmir wrote: »

Nor is learning to read and comprehending.

Touche.

planteria

i always, for both Spending and BalanceTransfer cards, have a DD in place. and then make additional payments when useful, especially to Spending cards.

Hominu

cautiousjon wrote: »

That's really poor. MBNA's systems should easily be able to take account of additional payments and amend the monthly DD accordingly. Barclaycard, Halifax, (previously) Lloyds TSB and (previously) Egg manage(d) to do this. It is not particularly complex?

I have my DD set to the minimum payment which I know what it is, I do a manually pay to ensure it's the full amount. If they decided not to take the DD because I've already made a manual payment, I'd be really annoyed.

They've always done it this way, changing now would both confuse lots of people plus causes lots of people charges.

You are the odd one out, live with it.

myth123

cautiousjon wrote: »

That's really poor. MBNA's systems should easily be able to take account of additional payments and amend the monthly DD accordingly. Barclaycard, Halifax, (previously) Lloyds TSB and (previously) Egg manage(d) to do this. It is not particularly complex?

I prefer it when banks take the payment regardless (as MBNA do) so direct debits don't become inactive. I set my DD to take the min. payment and make sure I make the manual payment of the difference, this way the Direct Debit remains active and if I were to ever be unable to make the manual payment (if I was hospitalised for example), I would not incur any late fees as the DD for the minimum payment would be made.

My nationwide credit card adjusts the direct debit when I make manual payments and every now and then I have to make sure I have a closing statement balance of under £25 to make the payment by DD.

planteria

Hominu wrote: »

You are the odd one out, live with it.

i am afraid that is the case. the system is clear: other than, perhaps, establishing how your provider handles additional payments. and we all just have to work with their systems.. to our advantage when we can;)

MABLE

chattychappy wrote: »

Yet another DD horror .

Of the OP's making. I have had a MBNA card for a long time and have a dd set up. However If I decide to pay manually and it is stated the dd will still be taken I just ring MBNA in plenty of time and they just cancel the dd for that statement period.

What's so difficult about that!

MABLE

Whiner wrote: »

Why have you used two "</Rant>"? This is not correct syntax for HTML.

You need to use one "<Rant>" to indicated the start of a rant, and then one "</Rant>" to indicate that the rant has finished.

I think I should point out though that "<Rant>" is not actually an HTML command, in case you were unaware.

Also, they make one mistake after 20 years and you drop them. Pretty unforgiving.

Keep taking the tablets.:rotfl:

cautiousjon

MABLE wrote: »

...
What's so difficult about that!

Hominu wrote: »

...
You are the odd one out, live with it.

I have a DD with each of my banks set up so that each CC statement is repaid in full. I don't set up DDs to pay the minimum balance owing as I don't want to ever incur any interest. For people who want all balances to be repaid automatically, in my mind, it makes most sense for a bank to use any manual payments as additional payments against the most recent statement and adjust the monthly-repay-statement-in-full DD accordingly.

Just like you like to know that you won't incur any late charges because your DD will always repay the minimum required, I like to know that if I let the system run its course, all my balances will be fully repaid and thus I won't incur any charges, interest or late fees. If I make manual payments, I don't want the hassle of having to phone the bank to adjust the DD. I like the system to just handle it itself.

As I said before, I will just consider myself fortunate to have found banks that all agree with my way of thinking. Like with many things in life, breadth of choice is good. We don't all have to think and act the same.

myth123 wrote: »

I prefer it when banks take the payment regardless (as MBNA do) so direct debits don't become inactive. ...

My nationwide credit card adjusts the direct debit when I make manual payments and every now and then I have to make sure I have a closing statement balance of under £25 to make the payment by DD.

My DDs don't become inactive because I never fully repay a balance by manual payment. I always leave an amount remaining for the DD to pick up and repay, and often I don't make any manual payments at all.

Gromitt

cautiousjon wrote: »

Just like you like to know that you won't incur any late charges because your DD will always repay the minimum required, I like to know that if I let the system run its course, all my balances will be fully repaid and thus I won't incur any charges, interest or late fees. If I make manual payments, I don't want the hassle of having to phone the bank to adjust the DD. I like the system to just handle it itself.

If you make the manual payment before your statement is printed, then the DD amount will be adjusted accordingly. If they have already told you what they are going to take from your account then making a manual payment after that and expecting it to adjust the DD is wrong in my opinion.

Personally I prefer the "minimum payment by DD" method, then if fraud occurs on my account I can call them up about it and freeze that transaction, knowing the DD will not try and pay for it. I know people for which this has happened, for thousands of pounds. The transactions were under investigation but of course it's all computer controlled and the DD was attempted, which bounced and then caused them automatic charges by both the CC company and the bank, along with bad credit reports. A small amount of interest is far easier to handle.

cautiousjon

Gromitt wrote: »

... If they have already told you what they are going to take from your account then making a manual payment after that and expecting it to adjust the DD is wrong in my opinion.

Personally I prefer the "minimum payment by DD" method, then if fraud occurs on my account I can call them up about it and freeze that transaction, knowing the DD will not try and pay for it. I know people for which this has happened, for thousands of pounds. The transactions were under investigation but of course it's all computer controlled and the DD was attempted, which bounced and then caused them automatic charges by both the CC company and the bank, along with bad credit reports. A small amount of interest is far easier to handle.

That is true. My method can certainly induce laziness and the opportunity for fraudulent transactions to not get noticed. This is why I keep a keen eye on my accounts all the time, but there is an argument to be made that if I do that, I may as well switch to the minimum payment DD method.