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PCN but never left car, advice please.

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My mother received a parking charge notice from Civil Enforcement Ltd yesterday. It is for being in a car park for 21mins.
Apart from the 1 min when she got out of the car to look for somewhere to pay, she was in the car all the time.
It was one of those car parks where you have to pay on the phone, and this would be totally beyond her technical capabilities. I dont know if it makes any difference, but she is also a blue badge holder.
So, the question, should I just go down the route mentioned in the sticky post to appeal, or would I use a different route because she was in the car the whole time?
Many thanks.
“Quis custodiet ipsos custodes?”
Juvenal, The Sixteen Satires

Comments

  • Stroma
    Stroma Posts: 7,971 Forumite
    Uniform Washer
    It makes no difference if you left the car, left the motor running or hazard warning lights going, all these are mitigation and irrelevant.

    Appeal using the wording in the sticky thread , make sure to get a free proof of postage from the post office and send it electronically .
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    :beer: Anti Enforcement Hobbyist Member :beer:
  • davemorton
    davemorton Posts: 29,084 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Car Insurance Carver!
    edited 24 May 2014 at 2:15PM
    [STRIKE]Thank you for the swift reply.
    Okay, I have looked at the letter template, and it says I should include points 1-3, which are:
    1) The amount being claimed is not a genuine pre-estimate of loss to your company or the landowner
    2) Your signage does not comply with your ATA Code of Practice and was not sufficiently prominent to create any contract
    3) You are not the landowner and do not have the standing to offer contracts nor to bring a claim for trespass


    How would I know that point 2 is relevant, and that indeed their signage does not comply?
    Many thanks.[/STRIKE]

    Edit: Have found on another thread, that it never complies, so it is always worth leaving point 2 in the letter. Off to print the letter off :)
    “Quis custodiet ipsos custodes?”
    Juvenal, The Sixteen Satires
  • Stroma
    Stroma Posts: 7,971 Forumite
    Uniform Washer
    They must prove their signs are compliant, so don't worry about that as all three points are winners at popla should it go that far.
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    :beer: Anti Enforcement Hobbyist Member :beer:
  • davemorton
    davemorton Posts: 29,084 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Car Insurance Carver!
    Stroma wrote: »
    They must prove their signs are compliant, so don't worry about that as all three points are winners at popla should it go that far.

    Cheers Stroma, you just beat me to it :)
    “Quis custodiet ipsos custodes?”
    Juvenal, The Sixteen Satires
  • Stroma
    Stroma Posts: 7,971 Forumite
    Uniform Washer
    No worries, a lot of people ask the same questions, I think you are third one today lol
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    :beer: Anti Enforcement Hobbyist Member :beer:
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