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Spacepig
Spacepig Posts: 120 Forumite
Seventh Anniversary 10 Posts Combo Breaker
edited 24 May 2014 at 1:50PM in Consumer rights
Has now been resolved. Thank you.:money:

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Spacepig wrote: »
    Mother slipped on floor in Asdas.

    A couple of months back, mother slipped on fluid in an Asda's store at the tills. She didn't get contact details of any witnesses but the one's who did see it were shouting at staff to do something as they all seemed a bit gormless, so it wasn't exactly something that went on unnoticed.

    She filled an accident form out and has been receiving physio since, she's also been in contact with solicitors. Received letters from Asda's but only confirming my mums complaint.

    She's documented in a time-line the steps she took after that which included talking on the phone (she didn't record) and Asda's saying everything was being documented and sent to the complaints department. They also took photos of my mother and the floor.

    Now here's the reason for the thread. There's now no recollection of any slip recorded by Asdas. It will be on CCTV if they haven't destroyed the footage but other than that, mother has doctors notes and times/dates of the slip. They have no recollection of accident forms either. So all she has to go on is the injury she's dealing with and the hope of CCTV I guess.

    Any advice please?

    Chris.
    So pleased to hear that your problem has been resolved.

    Care to share the resolution with us?
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    How helpful, asking for a thread to be deleted that could help others.
    Instead of thinking of yourself, why not consider others and leave it up?
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    How helpful, asking for a thread to be deleted that could help others.
    Instead of thinking of yourself, why not consider others and leave it up?

    Thanks to wealdroam he managed to quote it, I do agree it should have been left as it was.
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