FeelGoodContacts

colmac71

Just checked and the status is now 'shipped'
will wait and see if they actually arrive!

colmac71

Hmmm and now the website seems to have disappeared!

JONAH

Hi, I received an email yesyerday 25/06/2014 offering a discount code worth 10% to re-order. Today 26/06/2014 I enered my repeat order on the website but the system rejected both of my credit cards with the message.
"World Pay Payment Gateway Failure". I then tried to contact them but no reply on either of their phone no,s. I have sent them an email but not holding my breath for a reply. Have they gone to the wall ?

bigbandbossa

Similar story here. I ordered contacts on the 23rd June. Shows as "processing". Can't get through on the phone. I actually feel pretty bad for them rather than angry - they've been great for the last 2-3 years for me and they seem to have been clobbered by a scam. I'll give it a few days and then try to progress via my bank. Paid with a debit card though so not sure what that provides compared to a credit card. I guess there is still some coverage with distance selling regulations etc?

Nick_007

I wish I had read this article before ordering 12 months supply of lenses with drops and few other item.

Its been over a week, I am still waiting for an update on my order.
Stay away

SCAM

FeelGoodContacts

Please include your order no so that we can put a logical reply to each of your query. Your business is very important to us and we want to make sure we serve you best way possible. Please let me know where your order is stuck or any other problem and I 'll do my best to rectify. [EMAIL="CS@feelgoodcontacts.com"]CS@feelgoodcontacts.com[/EMAIL] is the best way as our team is answering your emails within 24 hours. Also Customer Services team is sufficient to answer your calls as there is a proper call queue arrangement as of now. With all disruptions back in June, July has been smoother with fewer exceptions and we are making sure August goes as smooth as we were in April and before that. Thanks for all the business and we really appreciate your support.

FeelGoodContacts

Nick_007 wrote: »

I wish I had read this article before ordering 12 months supply of lenses with drops and few other item.

Its been over a week, I am still waiting for an update on my order.
Stay away

SCAM

Please tell me what is your order no and I will make sure I reply you with an exact update.

FeelGoodContacts

Please tell me your order no and we will make sure you get your reward points. Reward Point scheme is for loyal customers and we have no issue in doubling them as a gesture of goodwill. I hope it will resolve your problem.

david78888

I really like your way of expressing the opinion and sharing the information.