Parking eye charge with strange reply

Redx

number the main appeal points to mirror the bullet points

Stroma

The popla appeal is fine, but put the pre estimate of loss first

jamie9090

Can you tell us what they said on the rejection? These secret clauses will never be allowed in a court

It looks like a generic letter to me:

Dear Sir/Madam,

Thanks for your correspondance in relation to the Parking Charge incurred on xxxx at xxxx, at Welcome Break xxxx car park.

We are writing to advise you that your recent appeal has been unsuccessful due to the fact that the car park is a 'Pay & Display / Paid Parking' car park only. Our records show that you did not purchase a valid Parking ticket or the appropriate parking time on the date of the parking event. However, as a gesture of goodwill, we have extended the discount period for a further 14 days from the date of this correspondance.
Please be advised:

• There is an independent appeals service (POPLA) which is available to motorists who have had an appeal rejected by a British Parking Association Approved Operator. The POPLA appeals for and contact information can be found ...
• If you appeal to POPLA and your appeal is unsuccesful you will not be able to pay the discounted amount in settlement of the Parking Charge, yhou will be liable to pay the full amount.

A payment can be made by telephoning ...

Stroma

They really are speaking crap, it's not a pay and display or paid for parking only as it has 90 minutes free . Just send the appeal to popla, parking eye won't even bother sending anything once they see what your appeal wording is.

Coupon-mad

jamie9090 wrote: »

It looks like a generic letter to me:

Thanks for your correspondance in relation to the Parking Charge incurred on xxxx at xxxx, at Welcome Break xxxx car park.

We are writing to advise you that your recent appeal has been unsuccessful due to the fact that the car park is a 'Pay & Display / Paid Parking' car park only. Our records show that you did not purchase a valid Parking ticket or the appropriate parking time on the date of the parking event. However, as a gesture of goodwill, we have extended the discount period for a further 14 days from the date of this correspondance.
Please be advised:

• There is an independent appeals service (POPLA) which is available to motorists who have had an appeal rejected by a British Parking Association Approved Operator. The POPLA appeals for and contact information can be found ...
• If you appeal to POPLA and your appeal is unsuccesful you will not be able to pay the discounted amount in settlement of the Parking Charge, yhou will be liable to pay the full amount.

How can an MSA be a pay and display car park? Seeing as the Government says that MSAs and roadside facilities must allow 2 hours free parking rest time?

halibut2209

Perhaps the OP spent more than 2 hours there

Coupon-mad

Even so, there is normally no pay and display after that, since people are not 'allowed' to stay longer at a MSA I thought.

bod1467

Many MSAs mention a £10 charge if you intend to stay more than 2 hours. (The charge covers 24 hours parking I believe). So not P+D as such, but the vehicle reg is recorded on a system within the MSA at the point of paying.

If you stay longer than 2 hours and don't pay the charge then (in the PPC's warped mind) a PCN for £60+ becomes valid.

da_rule

I know at Magor Services (which has a hotel as well as being a MSA), there is 2 hours free then you can purchase a P&D ticket for additional time (which I think the hotel refunds you for if you're a customer).

Coupon-mad

That's odd as I read a Govt thing about Roadside Facilities and they are not allowed to be a 'destination' car park as such...