Refunds to Debit Card When Original Purchase Was With Cash

Richscott

darkfield wrote: »

If we are to believe you/the op a card was not used to make the original transaction so reiterating a non-relevant clause is pointless.

I think you need to find yourself a new bookie.

The bookie accepted your bet knowing the odds and so the risk he was exposing himself to.

The bookie should have have made provision to be able to pay you when he knew his bet turned bad. The fact he didn't is a rather poor reflection on the him.

What would have happened if you didn't have any cards - he'd have been real stuck then. :eek:

I think you should name & shame so we can all ensure we avoid him in future.

I was referring to a work colleague not myself if you re-read my post.

[Deleted User]

Richscott wrote: »

I was referring to a work colleague not myself if you re-read my post.

Oh, I think most of us have already worked you/the OP out

Hellzapoppin

Richscott wrote: »

If what you say is fact then how can you explain my own experiences?

Also one of the guys who works for me had a big win at the bookmakers last summer - the bookies didn't have sufficient cash to pay out all his winnings that day (well over 5G) so the shortfall (about 3G) was made to his debit card - went through without a hitch.

Also I contacted the retailer this morning who tells me he has carried out the same procedure many, many times without a hiccup and contacted his merchant services provider who told him there was nothing to worry about.

I have looked into this quite a bit since yesterday and had a look at the info on several of the merchant services websites and all of them describe more or less verbatim the do's and don'ts of processing a refund. The UK Card Association is a good example here is the link:-

To quote the section on 'Refunds'

"There may be occasions when a merchant needs to make a refund on a card transaction for purchases made. This should only be done using the card that was used for the original transaction. When providing refunds, merchants are advised not to give a cash or cheque refund as this is a common method used by fraudsters to appropriate cash from the card.An acquirer and terminal supplier will supply information on the correct procedure to use when making a refund."

No mention of 'if the original transaction was with cash don't do it' -only to ensure the original purchase card is the same as the card to which the refund is credited - if the original transaction was with a card in the first place.

A bookmakers will process an "original credit" to a card and that doesn't require a corresponding debit.

I work in the card industry and it has been known for merchants to siphon off funds by colluding with their friends and sharing the spoils before liquidating the business with a debit balance on their PDQ terminal, so banks have measures in place to protect themselves and I would expect a £1000 refund with no corresponding debit to be scrutinised.

Just because a rule book doesn't specifically mention that you can't do something, doesn't mean that you can.