BT Engineers think they are a law unto themselves - won't discuss a fault

TurnUpForTheBooks_2

Playing to your limited audience, meer53? Odious little man?

Not my phrase - it was laineybird's and I posted it home again. That's not ironic - it is something else. What's your excuse ?

Money-Saving-King

meer53 wrote: »

"Odious little man" !!! Ironic or what ?

It's like having a conversation with Hpuse!

LilElvis

Money-Saving-King wrote: »

It's like having a conversation with Hpuse!

God help us all if this thread ends up as long as his!

meer53

"My complaint was about the odious little man who decided he was above answering any questions. I was friendly and chatty. He was extremely rude. That was what my vent was about. But you don't want to see that.

Taken from YOUR post TurnUpForTheBooks

Smithers37

topdaddy_2

Op you want customer service then call customer service. Chances are you wont get it. You want engineering call an engineer. You might get it. If an engineer calls you and does do engineering but doesnt want to take up much of your time dont complain on the net, you'll look like a pillock.

warehouse

Exchange staff don't just sit there waiting for faults, they usually have a huge list of every fault they have to get round to that day, over several exchanges. If he was quick on the phone then he's time constrained and needs to get on to the next one. Would you prefer he was wittering on the phone to the last person who's line he fixed before he got on to yours?

I bet he wishes he had.

TurnUpForTheBooks_2

meer53 wrote:

"My complaint was about the odious little man who decided he was above answering any questions. I was friendly and chatty. He was extremely rude. That was what my vent was about. But you don't want to see that."

Taken from YOUR post TurnUpForTheBooks

Yes yes I know but I was immediately responding to lainybird's two-liner "What an odious little man. If somebody fixes something for you, the correct response is to thank them, not to try to have the poor fellas pension reduced."

But then you folded it back in on itself yet again and called it ironic as if it was a TurnUpForTheBooks original ! Do keep up!

And the more I think about it, the more likely I think it is that the line got disconnected by mistake by the exchange staff in the first place. As I said, amazingly (and this is specially for Smithers37 because I can't resist Gene Wilder's infectious grin ) my VPN suddenly worked fine after the line had been down and was then reconnected. It wasn't supposed to with the old router/modem - that's why Talktalk were persuaded to send me a new one in the first place!

I reckon that after I spoke to Talktalk and because my exchange is one of the last in central London to contnue to suffer woefully slow speeds due to very long copper between me and it, Talktalk might easily have issued an request to BT Openreach to tweak the connection. Instead I think the engineer must have read "tweak the connection" as "break the connection". Next day he just didn't want to say anything beyond that classic - the line was broken

There - sussed - told you I knew how stuff works, :rotfl:

Herbalus

TurnUpForTheBooks wrote: »

Yes yes I know but I was immediately responding to lainybird's two-liner "What an odious little man. If somebody fixes something for you, the correct response is to thank them, not to try to have the poor fellas pension reduced."

Originally I was skim-reading this and didn't see the quotation marks - I sadly thought you'd started to make sense!

Herbalus

TurnUpForTheBooks wrote: »

I think the engineer must have read "tweak the connection" as "break the connection". Next day he just didn't want to say anything beyond that classic - the line was broken

There - sussed - told you I knew how stuff works, :rotfl:

Stating what you "reckon", without substantiation, offers little weight to the assertion that you you know how stuff works.