XP - Black screen after failing WGA - help!

Calum

Hi folks

My computer running windows xp sp2 failed windows genuine advantage and now I am met with a black screen:

- no icons
- no start up menu

What I have left:

- black screen
- mouse curser
- task manager

My copy of XP is genuine but I have no idea what to do now. I know money saving expert isn't the best place for this type of information but if anyone can recommend another forum that would be really helpful.

Thanks!

NiftyDigits

Brand name and model number of PC? If none, which Motherboard is inside?

Calum

Hi

It's a Compaq D51S/P226/14112/2I GR

Thanks.

NiftyDigits

In the first instance, you can boot into Safe Mode with Command Prompt via F8, to enter:rundll32.exe syssetup,SetupOobeBnk

In the second instance...you need to update your install to SP3.

Calum

I still have the black screen in safe mode - how do I run the above?

Thank you.

GunJack

safe mode WITH COMMAND PROMPT was the option you were instructed to choose

Calum

Oh sorry - managed to select the right one now unfortunately is says 'Missing Entry'

NiftyDigits

Calum wrote: »

Oh sorry - managed to select the right one now unfortunately is says 'Missing Entry'

What says 'Missing Entry'?

Do you have any important data on the PC that you wish to save?

Calum

When I the command in it says 'missing entry'.

Yes. Have important information on the computer, I know I can get this copied via the task manager but id rathe not buy a new PC.

NiftyDigits

Calum wrote: »

When I the command in it says 'missing entry'.

Yes. Have important information on the computer, I know I can get this copied via the task manager but id rathe not buy a new PC.

Who said anything about buying a new PC?

If you can copy your data via the Task Manager, then you should get to it.

Did you enter the command exactly as written?

If no go...

Back up your data and run a clean install from boot, deleting and formatting the existing partition. Your updated recovery disc is in your PM Inbox. It has been there for some time.

SP3 was introduced six years ago. You are lucky to have got this far without mishap.