College forgot to frank letter to me and so I had to pay, what shall I do?

Viberduo

I applied for a course, got a letter in post about it but it wasnt franked, as I did not know where it was from I didnt want to risk it being important so paid £1.53 for it to find out it was just confirmation of a interview which I already had by text.

I contacted the college saying they forgot to frank it so I had to pay and they refused to reimburse me!! I am on benefits living off under £20 a week so that is a lot to cover for their mistake, they admitted there was a fault with their franking machine and many people were affected!

DomRavioli

£20 a week? What benefit is that low?

You could put in a formal complaint, removing the emotive language to the college principal or dean, detailing your concern and wish to be reimbursed.

Do you have a receipt for the payment made of £1.53?

Viberduo

DomRavioli wrote: »

£20 a week? What benefit is that low?

You could put in a formal complaint, removing the emotive language to the college principal or dean, detailing your concern and wish to be reimbursed.

Do you have a receipt for the payment made of £1.53?

I have the card stating it was underpaid and kept the original envelope.

And by £20 a week I mean after rent is paid and council tax but before utilities or food or travel.

forgotmyname

It wont get you the £1.53 back but when you get junk mail post it to them without a stamp and see how they like it.

Noctu

forgotmyname wrote: »

It wont get you the £1.53 back but when you get junk mail post it to them without a stamp and see how they like it.

Good idea - seeing as it was a confirmation of interview, maybe write back to them confirming your attendance... with no stamp!