Tesco Direct - Vent / Warning

powerful_Rogue

rockmount wrote: »

Aah got you, 3 months for a refund, and the Spanish Inquisition to get it is perfect reasonable ? I will re-calibrate my customer satisfaction indices accordingly...

:rotfl:

Cant see what the issue is personally. They have refunded the cash part and you will have to wait until the next clubcard mailing to receive the refunded points.

Im all for retailers to ask questions and investigate whether faults are caused by user error or not. In your case it wasn't and as such was refunded.

hgotsparkle

rockmount wrote: »

Aah got you, 3 months for a refund, and the Spanish Inquisition to get it is perfect reasonable ? I will re-calibrate my customer satisfaction indices accordingly...

:rotfl:

How have you 'got me?'.
The reason behind 3 months is perfectly clear as every clubcard holder knows that points are issued every 3 months.
Don't you think its part of their job to investigate why something is being returned/refunded? The call centre asked you to take it to a tech in store, which you did and that tech sided with you to get you your refund.


The 3 months is nothing that can be helped as thats just how clubcard works.


You got your refund, the instore tech helped you out. You've got absolutely nothing to moan about.

rockmount

Ok, I've learned my lesson. In future I'll stick with Amazon, and eBay..they seem a little more interested in their customers...

wealdroam

rockmount wrote: »

PS. does everyone here work for Tesco ?
I would love to know ..

I can't speak for everyone here, but I do not work for Tesco.

Why do you ask?

ThumbRemote

hgotsparkle wrote: »

You got your refund, the instore tech helped you out. You've got absolutely nothing to moan about.

Not quite true, poor service from Tesco trying to blame OP for the fault in the first place.

LilElvis

rockmount wrote: »

I would have much preferred a replacement of some sort, however this was not offered at any point·

Why would you have wanted them to replace the camera if it failed so catastrophically?

MuffinTops

hgotsparkle wrote: »

How have you 'got me?'.

I took "Aaaah got you" to mean "Aaah I understand you". I don't think he meant he'd caught you out on something.

I think the service here sounds shocking. I agree that retailers need to be sure, but there's a way of doing that.

I've also received service like this from Tesco in the past with a shopping delivery, so I get how frustrating they can be to deal with.

ThumbRemote

LilElvis wrote: »

Why would you have wanted them to replace the camera if it failed so catastrophically?

?????

One faulty item does not equate to every one of them being faulty.

LilElvis

ThumbRemote wrote: »

?????

One faulty item does not equate to every one of them being faulty.

Having read copious reviews last autumn on cheap waterproof cameras I wouldn't have bought one in the first place as water ingress and condensation on the lens are commonly reported problems.

In this case the camera was not sent to the manufacturer for testing - just to Tesco's in-house team who only confirmed that it didn't look like there was evidence of the camera failing due to impact damage. Without a diagnosis as to the reason for the failure I wouldn't want a replacement with the same model. Maybe you would.

I'm waiting for the godson to return from the back of beyond in Botswana to let me know how his Nikon waterproof camera has performed, though I will be pretty much amazed if he hasn't managed to lose it. He ignored all reviews and decided to choose his camera on the far more obvious criteria - that it came in a camouflage patterned case :cool: