We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
item not received what should I do...
dawn_rose
Posts: 525 Forumite
Hiya I have an online shop and have sent a parcel to Australia and it hadn't arrived what's best action to take? I have proof of posting but not insured or tracked. Thanks Dawn.
Jan 2015 GC £267/£260
Feb 2015 GC /£260
Feb 2015 GC /£260
0
Comments
-
Hiya I have an online shop and have sent a parcel to Australia and it hadn't arrived what's best action to take? I have proof of posting but not insured or tracked. Thanks Dawn.
Has the buyer opened a case yet? If not check the date of posting , if it is still early ask buyer to wait a few more days and then contact you again. If it should have arrived by now then refund in full via the original PayPal payment.
If a case has been opened all you can do is refund, unfortunately the case being opened triggers a defect which you cannot now over ride.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
As far as I know no case has been opened. Item was posted on 29th April and I was told it should take 5 days to get there. Do I need refund postage cost too? Thanks.Jan 2015 GC £267/£260
Feb 2015 GC /£2600 -
As far as I know no case has been opened. Item was posted on 29th April and I was told it should take 5 days to get there. Do I need refund postage cost too? Thanks.
Depends where they are in Australia. Some remote locations can take weeks to get there. 5 days is horribly optimistic, especially if the item needs to clear customs.
I always ask Australia buyers to wait at least 3 weeks before I consider refunding or replacing.0 -
Depends where they are in Australia. Some remote locations can take weeks to get there. 5 days is horribly optimistic, especially if the item needs to clear customs.
I always ask Australia buyers to wait at least 3 weeks before I consider refunding or replacing.
I agree, 5 days is unrealistic for standard airmail. It should be there by now, but no harm in asking buyer to wait until say Monday and then let you know if it hasn't arrived. Yu really do need to avoid a case being opened though.
If you do end up refunding then the whole of the initial payment must be repaid.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Thanks for that I shall ask the buyer to wait until Monday and contact me again if it still hasn't shown up. So full refund includes p and p? Am able to claim anything from royal mail or not? I've been lucky up to now and had no probs with items arriving.Jan 2015 GC £267/£260
Feb 2015 GC /£2600 -
Thanks for that I shall ask the buyer to wait until Monday and contact me again if it still hasn't shown up. So full refund includes p and p? Am able to claim anything from royal mail or not? I've been lucky up to now and had no probs with items arriving.
Assuming the item was eligible you can claim up to £20 inclusive of p and p
http://www.royalmail.com/personal/help-and-support/available-compensation-for-lost-or-damaged-international-itemsI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
just an off chance but has any one checked the RM website for any reasons for delay?? I've had stuff take 6 weeks to the US (not oz) because RM was shipping it surface ( a security reason) even though air was payed for..0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.2K Work, Benefits & Business
- 600.8K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards