Naughty EON ......

Mr_K

http://www.bbc.co.uk/news/business-27433428

12 million means nothing to them. They are expecting an operating profit of 8 billion this year. Nationalise this cruddy industry now.

Former_E.ON_Company_Representative:_Malc

Hi Mr K

Thought I’d pop on with a bit of information following this morning’s news.

To confirm, following Ofgem’s recent investigation, we’ve reviewed the way we sold energy between June 2010 and December 2013.

We were concerned we might have given some of our customers the wrong information when they chose to switch to us. To sort this, we’ll be contacting those customers we believe were affected.

These accounts will be reviewed and, if customers are worse off as a result, we’ll be offering compensation to cover any financial loss.

If anyone switched to us between June 2010 and December 2013 and think they may have been affected, they can also contact us to have their case reviewed.

There’s a dedicated support team dealing with this. Their contact details are on our website under ‘Help and Support.’ The same page has a Compensation Form customers can use if they prefer.

Additionally, there’s a section of FAQs that might help. This includes details of how the compensation has been calculated.

Hope this is of interest.

Malc

Mr_K

Thanks Malcolm but no, it's not really of interest. Maybe your company would be better off directing some of their 8 billion profit in cutting prices rather than rogue sales practices & employing staff just to post excuses on forums.

st999

They are getting the money back by removing their warm assist tariff, my bill will be going up by £400 per year if I stay with them.

Former_E.ON_Company_Representative:_Malc

Hi st999

Just posted about this on the other thread you started. Here's the link.

https://forums.moneysavingexpert.com/discussion/4973055

Thanks

Malc

SirFreddy

Would I be correct in thinking that the £12 million pound fine for EON will be paid for by the companys existing customers?

zenmaster

SirFreddy wrote: »

Would I be correct in thinking that the £12 million pound fine for EON will be paid for by the companys existing customers?

Of course.

Once again the sensible among us are subsidising those total morons who were either too stupid or too lazy to take 5 minutes to verify any information they (allegedly) may, or may not, have received.

Not to mention the countless bottom feeders who will jump on the latest passing bandwagon.

The concept of personal responsibility or due diligence is alien to the majority of the populous of this once great country.

Twiggy_34

E.ON_Company_Representative:_Malc wrote: »

Hi Mr K

Thought I’d pop on with a bit of information following this morning’s news.

To confirm, following Ofgem’s recent investigation, we’ve reviewed the way we sold energy between June 2010 and December 2013.

We were concerned we might have given some of our customers the wrong information when they chose to switch to us. To sort this, we’ll be contacting those customers we believe were affected.

These accounts will be reviewed and, if customers are worse off as a result, we’ll be offering compensation to cover any financial loss.

If anyone switched to us between June 2010 and December 2013 and think they may have been affected, they can also contact us to have their case reviewed.

There’s a dedicated support team dealing with this. Their contact details are on our website under ‘Help and Support.’ The same page has a Compensation Form customers can use if they prefer.

Additionally, there’s a section of FAQs that might help. This includes details of how the compensation has been calculated.

Hope this is of interest.

Malc

Where do customers stand when they were already with E.ON but upon moving to a new property and wishing to transfer their account to the new address they were told they could not stay on their existing package/rates and had to switch to a new tariff? This happened to my partner and I a couple of years ago, I challenged it at the time but was pretty much told "tough"! Curious to know how this scenario stands in the light of the recent news about the mis-selling of energy packages...

E.ON_Company_Representative:_Helena

Twiggy_34 wrote: »

Where do customers stand when they were already with E.ON but upon moving to a new property and wishing to transfer their account to the new address they were told they could not stay on their existing package/rates and had to switch to a new tariff? This happened to my partner and I a couple of years ago, I challenged it at the time but was pretty much told "tough"! Curious to know how this scenario stands in the light of the recent news about the mis-selling of energy packages...

Morning,

I've replied here for you https://forums.moneysavingexpert.com/discussion/comment/65561589#Comment_65561589

Helena

Nada666

Twiggy_34 wrote: »

Where do customers stand when they were already with E.ON but upon moving to a new property and wishing to transfer their account to the new address they were told they could not stay on their existing package/rates and had to switch to a new tariff? This happened to my partner and I a couple of years ago, I challenged it at the time but was pretty much told "tough"! Curious to know how this scenario stands in the light of the recent news about the mis-selling of energy packages...

That's entirely standard - fixed tariffs are not transferrable to new properties by right (although suppliers can offer the service.)

Twiggy_34

Nada666 wrote: »

That's entirely standard - fixed tariffs are not transferrable to new properties by right (although suppliers can offer the service.)

Hi Nada666 - just curious to know what facts/knowledge your response on. As you'll see from the post prior to yours, an E.ON representative hasn't, at this stage, ruled out the concept of investigating this further. Although of course they may yet say the same as you if/when I actually get to speak to E.ON directly...