Made a claim through a claims company...help!

sophieboo

Hello


I need some advice asap!



My partner went to a PPI claims company to reclaim his PPI (please don’t judge, we now know this was the wrong thing to do – should have done it ourselves!!). The bank has since paid us the full amount directly bypassing the claims company altogether.


The claims company are unaware of how much we have received as the bank won’t tell them and we haven’t sent a copy of the offer. In the past week, we have now received a letter from the bank mentioning legal action if they have to go to court with the PPI company and the PPI company have sent us a huge bill (well over what they would be due for their 25% + vat). The huge bill is probably a scare tactic, but should we be really worried?


Obviously we are getting a bit stressed about this. We owe them the money and are willing to pay it, but is there anything I should be saying in our first correspondence? Do I ask for a copy of our signed agreement first off? Something doesn’t seem right, as they clearly don’t know what money we got back.



Any advice would be much appreciated!

dunstonh

The bank has since paid us the full amount directly bypassing the claims company altogether.

That is how it is done. CMCs are not authorised to receive the money. The firm pays it direct to you and you pay the CMC.

we have now received a letter from the bank mentioning legal action if they have to go to court with the PPI company and the PPI company have sent us a huge bill (well over what they would be due for their 25% + vat). The huge bill is probably a scare tactic, but should we be really worried?

You owe them money. They are entitled to be paid. They will take you to court if you dont.

We owe them the money and are willing to pay it, but is there anything I should be saying in our first correspondence?

You pay them what they owed and give them a copy of the bank letter to prove the amount.

Do I ask for a copy of our signed agreement first off? Something doesn’t seem right, as they clearly don’t know what money we got back.

No. You employed them. you pay them. Nothing is unusual here.

[Deleted User]

sophieboo wrote: »

The claims company are unaware of how much we have received as the bank won’t tell them and we haven’t sent a copy of the offer. In the past week, we have now received a letter from the bank mentioning legal action if they have to go to court with the PPI company and the PPI company have sent us a huge bill (well over what they would be due for their 25% + vat). The huge bill is probably a scare tactic, but should we be really worried?

The Claims Company do not receive the redress, it is sent to you. It is now up to you to pay the Claim Company's fees as you agreed to do when you signed the legally-binding contract.

This is not somehow negotiable, the bill you have received is larger than is correct simply because you have failed to send the company details of exactly how much you have received.

When you send the Claims Company details of the actual redress received you will then receive a bill for the correct amount.

If you fail to pay the fee you agreed to, the Company will set debt collectors on you and ultimately you will be taken to court. This is the truth, not "scare tactics".

sophieboo wrote: »

is there anything I should be saying in our first correspondence

Your first and only correspondence should be to simply pay the bill.

No one here recommends the use of a Claims Management Company, but once you have employed them it is futile trying to wriggle out of paying them.

sophieboo

Photocopy of bank offer and cheque going in the post today! Hopefully this will now draw a line under it!

safestored4

You willingly signed a contract with the claims company. Now honour it. If you don't they will no doubt pursue you which could be expensive.

roonaldo

sophieboo wrote: »

The huge bill is probably a scare tactic

a bit like the bill at a Gordon Ramsay restaurant