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Studio Cards/24 PPI Claim

Hi

I have had an account with Studio since 1990 and I know that I had PPI with my account as I remembered cancelling it not so long ago. I was able to print off some old statements from their website the earliest being April 2011 which showed the transaction for the PPI and the same for the next two months. Thereafter there are no transactions so this was obviously when I cancelled the PPI.
The earliest statement that I was able to print off was statement number 194 so I have a fair few that I can't access.
I have emailed Studio and never heard anything back. I telephoned them last week and was told they would send me a report of transaction history but have yet to receive this.
Has anyone else tried to claim from Studio?
What is the best procedure to take.

Many thanks

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